Highfields Medical Centre

Every time I call Ive been waiting for over half an hour. How can one surgery be that busy? Thankfully not had reason to use them but Ill opt for 111 over trying to contact the surgery.
Feb 19th, 2023

Very unprofessional. Have had a bad cough for 9 months with bleeding and chest pains.Had a breathing test and results hadnt come for weeks. Dr requested someone to chase up. When i rang first they said theyre chasing it up. The next time they said they dont know who to ring so i should ring myself. When i rang the hospital switchboard they put me through but the hospital needed a surgery request. When i rang the surgery they said they dont know who to email so i should email the hospital to pass on the surgery email address so the hospital should contact. Im sure it wasnt that confusing to ring the hospital switchboard. Also this isnt the first bad experience. If you care for you health i advise you dont register here unless you want to waste your time and your health and end up annoyed
Feb 17th, 2023

The doctors are nice but the receptionists are rude,disrespectful and wont book u no appointments. I dont recommend this Gp theyre staff are horrible to sick patient
Feb 9th, 2023

This morning After 2 weeks manage to get an appointment with a GP after convincing rude receptionist who was hesitating to give an appointment . 5* is for Dr Ahmad who I spoke to this morning absolutely brilliant and caring GP.
Dec 22nd, 2022

This morning my mum went at 8.45 to get an appointment as she has a swollen cheek and very sore. Receptionist refused a appointment said no walk in appointment need to call at 9. So i called just got through and she said Dr musa has refused an appointment she has to go A&E or dentist, even though we explained she doesnt have a dentist without even seeing her sending her to hospital, when you go A&E you will see a gp anyway. She is in so much pain. Tanvi the receptionist was rude and not bothered at all what right does recto say your not allowed an appointment, she said she has spoke to doctors. Mum only went doctors because she couldnt take the pain and on Friday the pharmacist said use this mouth wash and said go see your gp On Monday. The service is so appalling at this surgery especially when we have elderly parents who are alone.
Sep 18th, 2022