Spencefield Grange

I've looked at the reviews and you have to be honest. This is a predominantly local authority located residents so it's not the Ritz's. My Mum has been here for over 2yrs and yes there are odd people here....smells but it's a home for older residents. You have to look with better eyes. The staff are trying their hardest....they are kind and caring, attentive. The food is not Michelin star but the staff try to make all the residents happy. The thing is they are safe....that is paramount for me. I will not diss people who are doing their hardest to make what time is left, they work bloody hard. Would you do their job....? Sadly my father passed away in the sister home but the staff were there for him.
Dec 19th, 2022

Would not reommend this place my father passed away in there some time ago, wish we had taken him out of there.Most of the staff didn't give a dam , could have been cleaner ,and the food was not good, does not deserve even one star. It still hurts to think of him there.
Apr 21st, 2020

Went to home few times my Anti room was so badly smelling that I told the staff and she says can't go any thing about it. I told her tell your manager if you can't do any thing then it's not the care and I will have to report to other authorities.
Apr 23rd, 2019

Where do I start, spencefeild grange is diffenelty a care home you should never sent your relatives too. My partners grandma went in for respite for 2 weeks. We brought all brand new clothes. And as for her new clothes it's nice that they only gave us a few bits back so we have to replace all her clothes.. even though it was all brand new. When we went to get her to take her home. She was wearing what looks like to me was a mans polo and some other woman's slippers. Which is wrong anyway there's no organisation within the staff once I told them about the missing clothes. They said she thrown them out her bedroom window however that being said they only found 1 top out side.. so I have to now go back to the grange and hopefully they have her other clothing, the slippers they gave her was almost 2 size to small, Which has made her ankels swell massively. Her physical state wasn't looked at all, all the staff do is lie and lie to make them self's look good... I now have to get a doctor out to check her over as they just neglected her whilst she was there. Also her mobile phone went out of her draw still haven't got an answer from the care home to where it has gone. The situation has upset my partner and her family I strongly advise you NOT to use this care home as you'll only get upset and angry with them. Please tell other friends and family NOT to use them. All the staff there just don't care about the people in there they only care about making there job as easy as possible. If I could give it 0 stars I would have hopefully my review makes people think twice about using this so call "Care" home.
Dec 4th, 2018

I work at Spencefield Grange as a carer,how can people say that our residents are not being looked after.We as carers work really hard to make sure that our residents are looked after very well.If people have a problem with our caring skills then I think they should ring and speak to our manger before resorting to websites like these.Our manger is very approachable so if you have a genuine reason to complain then feel free to call her.Thanks Gemma Sutton
Aug 18th, 2018