Bamboo Flooring Company

Thank you guys bought a rug from here the quality for what I paid is amazing ... also very reasonable pricing for bamboo flooring.. its worth a look ... Great customer service and a good buch of people work here ...
Apr 20th, 2023

Bad company be warned. Spent over 3000. The bamboo flooring was not fit for purpose with underfloor heating and has shrunk allot. This company hired a expert witness with biased review. They now say the wont discuss it. Even I have proven them wrong.Bad company wont discuss, wont fix or refund, wont send a sample for moister testing and wont answer any questions or proof. The Director has blocked my number. So do not buy from this company as if you have a problem they wont do anything to help. They will ignore you.
Feb 7th, 2022

Restrictions on entering for Covid-19 safety, clean and tidy friendly staff.
Feb 6th, 2022

Sadly the staff that I have spoken to are all quite rude, unapproachable and not pleasant. Also the flooring is not hypoallergenic as advertised. I ended up in hospital with a severe allergic reaction to the fibres when the boards were cut. This company showed no compassion to this. Having read the datasheets the chemicals they use to lacquer it are known to cause allergic reactions. This should be advertised, or their claims of being hypoallergenic should be removed as they are misleading. As for the flooring, it scratches very easily and they send you a lot of paperwork before which essentially says that ANY fault with the flooring, even if it is damaged, is not their fault. The only way you can claim for damage if you tell the delivery driver to mark the package as damaged. You cannot open every package and check every board for damage whilst the driver is there as you are also meant to keep them packaged until use! I wish I had used a more compassionate, friendly company that actually cared for their customers.
Apr 16th, 2023

Massive Flooring Shrinkage. AVOID. Solid Carbonised Vertical Bamboo Flooring bought. Each plank has shrunk significantly leaving gaps between floorboards all over my flat, some as much as 1cm wide. It has not visibly contracted and expanded with the seasons or any changes in heat or humidity, it simply shrunk over a few months after installation and has remained that way. The flooring was left to acclimatize for three times longer than the Bamboo Flooring Company's recommendation. It was also out of stock when I originally inquired about ordering it and I have been told from those who work in the industry that shrinkage like this is indicative of wood that has not been completely dried prior to installation. Having complained to both the installer and Bamboo Flooring Company, neither party have taken responsibility and I have been left in the middle with no support. The installer insists they followed all guidance issued by the Bamboo Flooring Company and have never seen shrinkage like this before. The Bamboo Flooring Company does not seem to be signed up to any ombudsman to help resolve the issue further and their terms describe court action as the next step to resolve it. Having read other reviews posted here and elsewhere, this shrinking is not an isolated incident and the Bamboo Flooring Company appears incapable of considering that their product is to blame. It's always someone else who has made a mistake. Please Avoid!
Jul 23rd, 2022