Wedding Dress Cleaning (GownClean)

We waited 5 weeks but on return of the dress it was amazing and the box was very nice with big Pink ribbon. She couldn't be more happy to see her very dirty and muddy dress back to looking clean and pristine again. Thank you Sally @gownclean for all your advise. We would tell anyone to use Gownclean but be patient as it takes a while to be returned. Having said that we didn't need to pay untill the week of return so it made things easier on our pocket at that time.
Feb 18th, 2020

Rubbish unprofessional company. Lost my wife's wedding dress made promises they didn't keep and did very little to get the dress back. And to top things off we only got half the cost of the dress back. I WOULD STRONGLY RECOMMEND YOU DO NOT USE GOWN CLEAN!!!!
Feb 11th, 2020

I sent my wife's wedding dress off to Gownclean as it had got very dirty from out woodlands wedding venue. The dress was really very badly stained but to our amazement i would say about 90% of the stains came out and the dress almost looks new again. I would highly recommend this company to clean your wedding dress. We had absolutely no problems with collection & delivery and the whole process was excellent. Thank you for all of your amazing work. PS the box looks fabulous also. (A new design i believe)?
Oct 1st, 2019

A choice of amazing boxes! Quality boxes with PH neutral cards and acid free tissue are perfect way to pack and preserve your wedding dress.
Jul 1st, 2019

If anyone plans on sending off their wedding dress for dry cleaning I do not recommend this company. Sent my dress off after my wedding in august to be cleaned and boxed, 1 day after it was meant to arrive at their shop the owner rang me to say sorry to tell you but your dress hasnt arrived, its been lost in transit. She also said normally when a dress goes missing it usually turns up eventually which tells me this has happened many times and also, if thats the case why ring me and tell me straight out that its lost! I later found out they hadnt actually contacted their chosen courier that they sent to collect my dress which was DPD, they just assumed it was lost as it was a day late. After crying down the phone to this woman for about 20 minutes, I didnt even mention money but she told me dont worry we will compensate you whatever amount you paid for your dress obviously the money wasnt what mattered but I understand theres not a lot that can be done if its lost. Anyway she said how it was the weekend now so she would speak to me on Monday about it. Monday came and I had to keep chasing her up to eventually be told she was on holiday. Not once throughout this entire process was I rude or angry towards her even though most people probably would be with this situation, yet She was so disinterested and rude about it- it just seemed like she really didnt care, we asked her if she could contact DPD and get them to do a proper search for the dress which she said she would. We ended up having to contact DPD ourselves and my husband spoke with the ceo who told us that this cleaning company owner hadnt really done a lot to chase up dpd for updates or information. So the ceo of DPD assured us he would review cctv of their warehouse and do whatever he could to find it. A week or so goes by and the cleaning company keep asking us for a receipt of the dress because they cant compensate without the receipt at this point I wasnt ready to send the receipt as the courier company were doing an investigation and I was still hopeful it might be found, but she was adamant about having this receipt (who even keeps their wedding dress receipt anyway?) Once DPD confirmed it was 100% lost I contacted the shop I bought my dress from hoping they had a copy of the receipt and they told me the cleaning company had already rang them to check if I did actually buy my dress there (like I would lie). Got the receipt sent it off and all this company will compensate me is 500- less than half of the dress value along with alterations etc and I admit I didn't read the terms and conditions which does state in there somewhere that you need to purchase extra insurance for dresses over 500, but this wasn't made clear to me and there wasn't even a tick box at checkout to do this anyway. in a letter she sent to me to tell me this was the amount she will compensate she said your dress wouldnt even be worth 500 now so rude and insensitive! Although DPD are the ones that lost my dress they have at least made an effort to make things a little bit better sending an apology letter and hampers and the ceo was always on the other end of the phone if we needed to speak to him and giving us updates every single day even without us contacting him first, this dress cleaning company have literally done nothing but avoid contacting us and have us chasing them up for updates and answers and are now going back on their word of we will compensate you the full amount of the dress Ive literally never come across such an awful company before, and I never post stuff like this, and I know theres probably lots of people that may have used this company and might disagree with my opinion, everyone has different experiences. but I just needed to get it off my chest and also warn others if you send your dress off to be cleaned its not guaranteed to arrive back to you!! not with this company anyway.
Aug 13th, 2019