Willowbrook Medical Centre

The administration and management of this place is a danger to health - 3 blood tests cancelled in a row, some without notice. No regard for why the tests are needed. Receptionists with tyranny issues / god complex make it impossible to resolve issues. Im switching GPs.
Apr 11th, 2023

Absolutely pathetic and ridiculous - Ive been trying to get an urgent appointment for my 7 year old over a week now. No online appointments available and I ring everyday at 8:00, I wait in the queue for 45minutes and get cut off. It happens all the time surely not a co incidence. If you are thinking of registering please look else where.
Oct 27th, 2022

I booked a GP phone consultation same day. GP was most helpful.. friendly and knowledgeable. Organised a prescription that was delivered in less than 24 hours!! Excellent GP and pharmacy (Fusion)
Jul 17th, 2022

Simply superb. My father is 87 and for 50 plus years was registered at GP close to his work. He changed to Willbrook medical centre about 18 months ago. They have been excellent to date. He is an insulin dependant diabetic. 10 days ago he had a stroke. On discharge he was sent home, with a carrier bag full of meds, little or no directions as to when he should take what. The following morning, the surgery pulled out all the stops( thanks to the ladies at reception and the pharmacy team) sorted out dossett boxes. Each day we get hassle re his insulin injections and we were so worried that his safety was being put at risk. I made a distressed call to the surgery this morning, the lovely receptionist made a full note and a few minutes ago, I had very reassuring phone call from a GP - Thank you all so very much. Indebted to you for your prompt and reasonable response. Kishoree Kotecha-Pau
Feb 11th, 2023

Impossible to get appointments, ring from 8am and in a queue for well over an hour, sometimes they drop the call, regularly the number I am in the queue goes up not down too. When I eventually get through there are no appointments and I am told to ring from 8am again despite me explaining this has got me no where in months. Today I managed to get an appointment only for it to be cancelled 3 mins later by text and again told to ring back in the morning. I went down there in tears to beg for an appointment and was told to ring in the morning. I managed to plead for a telephone consultation and was offered a call over a week away. Absolutely disgraceful and lack of empathy or professionalism, how can they refuse to acknowledge their system does not work, they will have blood on their hands and gross negligence is hugely apparent. If I could find an alternative surgery I would move in a heartbeat. Avoid at all costs.
Jul 27th, 2022