Brandon Street Surgery

Problem number 1- receptionist!!! Absolutely unprofessional, unhelpful women !!!! All they can say is please try tomorrow,today is fully booked Appointments never on time! Last time I took time off from work for my appointment and I was waiting 50 minutes to see doctor!!! Absolutely joke!!!!
Apr 15th, 2023

Receptions dont even have record of old medicine call back 1pm to get appointments with doctor only they can check and as always appointments will not be available too.
Mar 22nd, 2023

Had to go to brandon Street yesterday as my partner was quite poorly the lady on reception was so helpfull and put my partner at ease and the doctor she saw,was amazing shame we had to travel all the way to Narborough Rd to get prescription but otherwise amazing place
Mar 20th, 2023

Very bad experience I am not a registered patient but I was referred by 111 for my daughter (1year old)who has had a temperature for more than a week. (Also saw my local gp on the third day of her fever and was told viral flu). We are told if the child has fever more than five days see a doctor and I did this only to return home without the doctor doing any proper checks. She didn't check the throat for redness (Dr said the baby will throw up if she tries to check, what a lazy excuse). Child had cough and cold as well. Baby woke up crying while this "doctor" was listening to the chest and the doctor said "I thought I heard crackling in the chest (which would mean the chest isn't clear) but I think it was because she was crying". I told her to check again but she refused and just assumed the chest is clear. You are a doctor you don't assume and guess work.
Dec 31st, 2022

Worst practice ever. Dont even deserve one star. I went with my nephew. Its really hard to get an appointment in the first place and then once we get it, we had to wait 45 mins after our appointment time. We were not informed that it will be late and didnt get a straight answer when we ask about it.
Dec 20th, 2022