Leicester Premier Estate Agents

Feb 2nd, 2023

Very professional service
Dec 21st, 2022

Jun 7th, 2022

Nov 29th, 2020

After 10 years of them letting my property, they displayed rudeness and incompetence. Over the years there were some minor issueswhich I let go. One worthy of note was when a staff member by the name of Josh was extremely rude to me when defending a second time defaulting tenant. The tenant had gone to India for holiday and returned with excuses as to why he could not pay rent. One excuse being his bank account had been hacked. Also, according to this Josh, I am responsible if a tenants car break downs and they are unable to pay rent because of that. He was extremely rude and when I raised issue about this, Lisa Wolf did not even reply. As I was busy, let this go, but now realise it was my mistake. More recently, and what caused me to ditch LP ( they also rudely requested it after 10 years of managing my property ) is that they contacted me about some work they said was done by a roofing company,. They did not recall speaking to me about it. I cannot recall it all all. I do not recall agreeing 300 to remove moss from my roof. This work was done, according to them, 2 and a half years ago. No emails about it. Nothing. They were provided photographs from the builder at my rental property and they passed them on to me, requesting payment of 300. Of course I was very annoyed by this as I did not expect a bill from so long ago and for which they have no support other than pictures taken by a roofer. There were other times when roofers worked on my roof, so when was this agreed? Did they actually do 300 worth of work, or was that figure invented at the time of submitting the demand? And when requested, a recently written up invoice was emailed to me. lisa wolf accused me of shouting which is simply not true. She also threatened to release my details to the builder if I refused to pay 300, so effectively putting me at risk. So a builder is just going to talk? They usually are aggressive people. She subsequently denied this. She seems to forget what she says very quickly when its convenient. She made it clear.....pay or she will disclose my details. It was crystal clear, but denied when challenged. I decided to pay the money and move on. Except for my horrible encounter with Josh from their staff, everything here can be proven. except for the things said over the phone. I have all evidence to back up this review and its sole purpose is to make people aware what happened in my case, and I played by all the rules. I was very disturbed by this. Why did they side with a roofer who submitted an invoice almost three years later? I have my suspicions. I am able to provide evidence of this matter whoever is interested. How many of you reading this will pay an invoice from nearly three years ago that they know nothing about? People should not be bullied by people who have business names and letter headed papers, It means nothing when things are not done properly, as in my case. They colluded with a company called Ashford Roofing to extract money from me. 300 won't change anyone's life, but it's a question of right and wrong. And how they handled this was totally wrong. So anyone can invent a demand by taking pictures and demand money nearly three years later? That's not right Is this good service? You decide. And to reply to LP response. My review is totally provable. You took 11 years to address complaint about your staff member?All my reviews are accurate on Google, and they are none of your concern .You are trying to paint an image of me out of malice. I have written 11 reviews and not every review is one star. And why do those reviews affect you? Data protection applies to businesses not individuals. You deliberately took steps to mention my full name. Others can see that too. They can judge. Your names are in public domain. You are a business. Readers, please note how Leicester Premier has revealed my full name in their response when it was not required at all. Lisa Wolf threatened to reveal all my details to a roofer. LP seems keen to divulge personal information.
Jul 13th, 2022