East Leicester Medical Practice

worst surgery, very Bad service,every time they say dont have any appointments. Waiting list is very long they took ages to book appointments. They do not took any problem seriously they just call 111 . Why we call you then. Not a good surgery
Mar 23rd, 2023

I definitely would not recommend. The receptionist are the worst. Particularly maariyah and kashika. False promises and put phone down on you. Doctor unable to book appointment or make correct referral. Lots of back and forth. No contact or communication at all. Wrong diagnosis to top it off.
Mar 17th, 2023

online services are not goodTried so many times to book an appointment still didnt get it
Feb 27th, 2023

On comparing to other surgeries in and around this area, this is by far the best. The receptionist is so helpful and goes above and beyond to help where possible. Very polite and professional. The treatment and advice I have received has been satisfactory from the doctors. I can only give a positive review based on my experiences.
Feb 7th, 2023

A failure .. this surgery is a complete failure. I have been trying to book an appointment with a doctor for 2.5 months. Its non urgent on the medical side but now causing a mental health issue. Wheres the duty of care ??? Standard response call at 8am, so I call each day and the line doesnt connect .. the calller is on another line. 21 mins later get through and no appts? Got told yesterday that they have appts but been told not to book them as they are needed for the next morning. Called in the morning and got told they were only given a few appts.. how do they think that will service their patients?? Appalling.. the staff dont even know their complaints process or who the manager is ?? Got told to put in a suggestion.. heres one- sort your surgery booking system out !! You are failing the NHS !! Expecting a call back from the practice manager by Monday .. lets see if that happens !
Feb 2nd, 2023