Downing Drive Surgery

Apr 18th, 2023

The GPs and nurses are fantastic, however the reception staff really let the place down. They come across rude and cold. When querying anything with them you are made to feel like a nuisance. The lady I spoke to could not be bothered to go and clarify details of an appointment for me. I had to explain what the appointments were for in a room full of waiting patients!!! It was so embarassing. When a quick call to the GP would have resolved the matter in seconds.
Apr 3rd, 2023

Came in recently for a health check as I turned 40. One, I had no idea such a thing exists I only found out through a friend whos doctor/surgery called her to make an appointment so quite disappointed this wasnt done. Secondly the lady who completed it wasnt friendly at all. So formal, no hello how are you ? She didnt even explain to me what she was doing took my bloods weighed me did my blood pressure and off I go, she said I will be contacted regarding joining a gym for free this was 2 months ago and never had the call. She just wasnt friendly at all and made me feel uncomfortable.
Mar 10th, 2023

On hold for 45 mins and receptionist put phone down on me mid sentence. I was trying to explain why I couldn't get to a hub. Disgusting service and attitude
Mar 6th, 2023

All my family are registered at this practice for many years, I just wanted to say I am very grateful of all the admin staff and clinicians, specially Dr Ahmed who has been very professional, caring and helpful, for my elderly mother in law, just want to say thanks you.
Feb 5th, 2023