Taylor Made Fireplaces Ltd

No communication whatsoever. I tried for longer than I should have just to make an enquiry. No response to messages; voicemails or speaking to someone-when I eventually got through:( One to avoid.
Dec 30th, 2022

Limited choice
Mar 4th, 2022

Would not consider again. Purchased an expensive gas fire in 2020 and broken already. Was under 5 year warranty but as not serviced in 2021 (due to covid restrictions) warranty not valid. Paid 95 for service and repair end of November and advised new burner required, company refused to assist with any costs all at our liability( further 150 paid) if new parts not correct, parts came and fitted mid December and fitter proceeded to break something else, then arranged for repair again 21st December. Today received a phone call to say fitter sick and parts not received (which is it I wonder) and will now be January. Not acceptable to not have a two year old fire not working for the coldest months of the year and absolutely no compassion from this company.
Dec 13th, 2022

Don't pay for an estimate from this company ,In January I requested an estimate from them for a gas fire & surround, They explained the cost of 75 for the estimate, which if i went ahead with the work would be taken from the invoice at the end, I was told the approx cost would be 4200 but an engineer would need to inspect the job for a final quote to be given. The engineer turned up as agreed on January 25th 2022, the 75 was paid on the 20th January but since then nothing, I am still waiting for the quote, I contacted by email some 5 weeks later on the 28th Feb to ask why there was a delay in my estimate and I got a response that The person dealing with it was not in until the Wednesday 2nd March and that they would deal with it, It is now the 20th March and still nothing !! Keep hold of your money Folks
Jun 20th, 2021

Would not recommend. Great quality but extremely poor service. The lack of communication made it 10x more stressful than it needed to be. It took almost 3 weeks and 4 phone calls to get a quote sent over to us for our countertops. When we finally did, Avisa was great - she sent me over as many as we needed for different materials. We decided to go ahead and got our templating booked in. We called the templater around 5 mins after he left and said that the island countertop needed to be 40ml larger in order for it to work with our alterations - he assured us that he would sort it. We got told that our countertops would be fitted on either the Tuesday or the Thursday and that we would receive a call on Monday to confirm so that my partner can book the day off work and be here. I emailed multiple times, called 10+ times over the Monday and even into the Tuesday to finally get through to someone and be told that they were being fitted that day. Thankfully my partner had driven back from work in Salisbury on the off chance that they would turn up. They fitted the countertops- the sink hole was too small and the island was too small. Again, it took multiple phone calls and emails (none of which I received a response to) but when someone got back to us, they came to cut the sink hole (again my partner had to come back from work for this) and said they would look into the island. After calling and calling and calling again about the island (which needed sorting ASAP because of flooring), being told someone would get back to us and they never did, we spoke with Louise who effectively said that the templater doesnt remember if he spoke with us about the extra 40ml for the island, its his word against ours and because we didnt get it in writing, they werent willing to do anything about it as it would cost them. We now have to bear the cost of their mistake and pay a kitchen fitter to come out again and shorten our island to get the countertop were stuck with to fit the island . Would not recommend. Although the quality is really good, we wish wed have gone somewhere that would have made it a professional and stress-free job.
Jun 13th, 2021