Sturgess Jaguar Leicester

Took my f pace for a service today, my wife tried calling several times to see if car was ready for collection, however no answer and no call back, ended up having to wait for car when we turned up as not ready, then went to pay when finally done and wouldnt accept cash, this is fine had it been communicated to us when booking, however this was not mentioned. was told we could not take our car away unless paid by card, had to go out of our way to get other half to pay over phone. Bad communication and not returning calls, amazing how when you call through to sales they answer straight away. Had a few advisors from service and will not be returning to Leicester to get this work done.
Apr 22nd, 2023

Friendly and efficient service when I ordered a new part. Got part the next day.
Apr 2nd, 2023

How funny! Just putting a review and read the last one from J Booth. I feel exactly the same as him! Since Marshalls have taken over I wouldnt buy a car or use them ever again Their customer service is 0. I bought my Jaguar from Sturgess 2 years ago and although they caused some issues they were always courteous and put things right. My Jag was in for some work (under Sturgess) and they did some small damage, but they informed me that the part is not produced any more, however they tried to find a replacement, unfortunately this didnt happen before Marshalls took over. I received a letter from them saying they now ran the dealership, so I thought Id better chase up and see how they were progressing with my part, only to find that they (Marshalls)werent going to pursue any longer and offered me 38 for the part. I explained that I have been backwards and forwards from Derbyshire previously, firstly for them to look at the damage, then to fit the part, but the wrong part was ordered, all costing me days off and fuel. However, they said they would try and source a secondhand one This has been going on for over a year now. The next letter I received from Marshalls so called Customer Relations Manager was that she felt an apology was more than sufficient and I should take it up with the Ombudsman if I wasnt happy. I cant remember ever getting to an Ombudsman in 2 emails without getting a satisfactory outcome from a dealer, particularly one thats just taken over the oldest Jaguar dealer in the Country. Im at a loss to understand why you would lose a customer and reputation over a small issue. Im with J Booth My wife has a Range Rover and I have friends and family with Jaguars and Land Rovers which I will share my experience with. Dont touch them with a barge pole!
Mar 18th, 2023

Great service. Well looked after by Karan
Mar 2nd, 2023

Mar 1st, 2023