Europcar Mobility Group UK

This is a shameful company that tries fraudulent tactics to upsell your car and claiming you have to purchase mandatory insurance, despite already having third party coverage. After this incident I have written to Europcar more than 10 times (since May 2022) and the case is still not resolved. Initially the respondent declared that the case is now closed, despite not being resolved. I will personally visit their HQ when back in the UK later this year and already am planning legal action against these frauds. Im my 20+ years of traveling and renting cars multiple times each year, I will NEVER rent from EUROPCAR or any of their group companies ever again. *******The below response is not EUROPCAR but a BOT. If you can provide me with the name of a REAL PERSON, I will gladly discuss with that person the multiple issues I have faced. The below is exactly the continued replies I have been getting ******
Apr 10th, 2023

This is one company I WILL NEVER RECCOMEND. UNTRUSTWORTHY, DISHONEST, DISGRACEFUL MANAGEMENT!!!. Personal experience July 2019 caused harm to my family and I due to a breach of confidence, trust, and data by a colleague in a supervisory/manager position. Couldn't stand working with them anymore & didn't want them having access to my personal information. Higher manager was a waste of breath talking to - biased (solictor agreed). I should have reported to ICO - found out through Trading Standards. HR should seriously vet people being employed in trustworthy positions, especially if they are friends of the manager... DON'T TRUST THEM WITH YOUR CONFIDENCES !! Of the few companies I have worked for, I have never come across such an unprofessional, disorganised, incompetent & inconsiderate management. Company has serious issues here!
Mar 21st, 2023

my experience with europcar has be disgusting I am a disabled 65 year old lady and have been waiting 7 days for a replacement vehicle still waiting th
Feb 17th, 2023

Europcar UK Customer Services & Europcar Geneve Aeroport Cote Franais Do not rent a car from here. The europcar UK website allows you to book a car, I even had it confirmed by email that the car was suitable for winter conditions by europcar customer services. Upon arriving in Geneva to collect the car they told me this car category didn't exist, was not available and I would have to pay for an upgrade. I note in the reviews this has happened to other people. They are falsely advertising their product and will hit you when you have no other option but to upgrade. This is fraudulent, borderline criminal activity.
Dec 29th, 2022

I cant give any star...my partner ia a registered disabled person..we agreed to rent a car through the disability process...my partner had to give her bank card details and a 1 deposit for the car rental..we had the car for 7 weeks and the mileage we did was around 650 miles..after handing the car back the week after we got a message from the bank saying this company tried to take out 2,100 for over use of mileage which they had recorded us doing..9,000 miles I was gob smacked ..thankfully the bank didnt do the transaction and no money was taken out..as the bank queried it first...good job the bank did..we have tried several times to phone ..email to seek compensation for there error ..they did send an email saying it was there error...but we have had to cancel the card wait to get a new one..spent money and time phoning them and emailing them...Graham Blackwell was dealing with it but now I cant get hold of him and now they are ignoring my emails...well this is not the end on our behalf and shall seek compensation...disgusting company...we even went to the branch in Northampton where a manageress showed no remorse for the error...now we have been informed she has been sacked so we are in the dark wether she tried to get the money..?..never again..
Oct 6th, 2022