Dunelm Head Office

Your return and replace policy needs looking at. To expect a customer to take time off work to have a faulty item collected and then expect them to take ANOTHER day off work to wait in for the replacement is unrealistic. Bring the replacement at the same time to save inconvenience. Two trips when only one is needed is also environmentally irresponsible. Your staff also were less than interested in helping. I now have a rug Im less than satisfied with and I would never use you again.
Mar 10th, 2023

After waiting for 2 weeks for some sample fabric and two attempts of contacting customer service, I will not be purchasing from here EVER! Absolutely horrible customer service from Samantha B who refused to let me speak to a manager after she was unable to help me and rudely cut me off! Cant believe how they can be in business at all. Will not be spending my money here and would advise you the same.
Feb 4th, 2023

Feb 3rd, 2023

Waited 4 months for replacement doors after being sent the wrong doors and them being damaged. I was told this would be sorted and never was. Then they are now saying they're out of stock so will collect the wardrobes which are incorrect and damaged and issue me a refund. I have spoken to panther who deals with their larger item returns who said dunelm have failed to contact them regarding the collection of the wardrobe. Discussing and incompetent.
Dec 21st, 2022

Ordered made to measure blinds on line the blinds have arrived and are too short, both sets, when measured with my tape measure its obvious they are not the size I ordered, photos sent to prove this, the department have stated its not their mistake they have been made correctly, I have had blinds in the past and never had any problems
Dec 8th, 2022