Tim Hortons - Leicester

May 3rd, 2023

Food : 4/5 | Service : 4/5 | Atmosphere : 4/5 More
May 2nd, 2023

Apr 29th, 2023

Food : 3/5 | Service : 4/5 | Atmosphere : 3/5 More
Apr 29th, 2023

I bought 6 donuts, a large mocha, and a tropical cooler. I went with my family. we were unable to eat all the donuts, so I ask my young son to ask for a bag. he stood at the counter for well over 10 minutes without any acknowledgment from your staff, I wanted him to have a little experience from interacting with the shop staff, but after 10 minutes it was clear that wasn't going to happen, So I went to ask for the bag... and I also commented on how it was rude to just ignore my young son. I was disgusted to be asked for my order number and to prove I have bought something before he would give me the bag. No, I have driven 3 miles out of town to rob you of a 10p paper bag. absolutely clueless, I explained, I'd just bought the donuts, but just blank stairs. seriously, train your staff in basic customer care, and not be concerned with the odd request for a paper bag. Normally I wouldn't complain, but I left feeling really let down for my son more than anything, and sometimes it's just these little things that really frustrate and turn you off a brand.
Apr 29th, 2023