Halifax

Very slow service with long ques and only 1 person at the counter. The guy with glasses kept making mistakes with another customer and even took extra money from me even though the money bags had the correct amount!
Feb 13th, 2023

Excellent
Feb 7th, 2023

Staff very rude as if they are doing it for free not recommend please visit other branch instead of town centre .
Nov 26th, 2022

Visited my local branch to make an transaction, the greeting was really good by a staff Sayed, he delivered a good information to me in regards to a large transaction of a house purchase, however I decided to make an half transaction, I was then seen by a staff called Becky , she is very impolite, my mum was very frightened the way was asking questions regarding teh transaction, asking very aggressively, her voice was so bitter, she gave my mum a leaflet regarding a scam/ fraud then she started asking questions on what did you read, what you understand, its like I need you to answer every questions, it was like we are in a educational establishment. I told her my does not speak or understand very well English, I definitely think that she did not care about my mum English understanding. I give Becky A 0 rate. After all that my transaction was failed due to a technical error from their end. I told Becky ,look this is a genuine transaction. Later we met Diana I believe her to be the Bank manager, very polite, nicely greeted us, her voice was very calm and sweet ,she asked same questions as Becky but the way Diana asked really impressed, we felt relaxed, we were very comfortable with her. I would definitely give Diana a 5 star rate. I am thinking of closing my account with Halifax after this awful service then again after meeting Diana I will give a thought whether I want to close the account. Thank you Diana, we felt very welcome by you. Visited today 19th Dec 2022, I had a very good service from Diana, a big thank you to her and Sonia, really pleased, I felt very welcome and comfortable. hence I gave a 5 star to Diana and Sonia, thank you both.
Dec 6th, 2022

Oct 24th, 2022