Stanley & Butterfly

Excellent biscuits
Apr 15th, 2023

Nov 19th, 2022

Great customer service and delicious brownies
May 3rd, 2022

Chloe, makes the best brownies I've had. Doesn't skimp on ingredients and is constantly coming up with delicious new ideas to tempt. You can really tell she loves making them and certainly has a talent for it. I'm lucky, although it's rather dangerous if you are trying to diet to have her so close but even if I wasn't, I wouldn't hesitate to have them posted at such reasonable rates. Always fresh and beautifully presented, the only dilema is deciding what to go for and the only disappointment will be when you've finished your last one.
Apr 15th, 2022

First of all the product I received was great. This is the only reason I have given 1 star. If it was based on customer service alone it would have been zero stars. I preordered the hot chocolate bombs on 24th November to be delivered in time for Christmas as advertised on Facebook. I was really excited to get these ordered as Christmas presents because of the excellent reviews. 7th Dec - order confirmed via Facebook and I sent my payment over by BACS. Communication was really good, friendly and responsive. 8th Dec - I contacted the seller to send my address and asked when they would be sent. I was told "next week". I hadn't had any contact from the bakery and asked on 20th Dec if they had been dispatched. I was starting to get worried at this point as they were Christmas presents. I was told they had been and that was all. 22nd Dec - 2 days later I hadn't heard anything and not received the parcel. I started to get more worried at this point. I asked when they were posted and was tracking available. I was told Saturday (18th Dec) and no tracking available. But they had been sent first class. I was told that I could return the bombs when they arrived and receive a refund. But this did not answer my concern about whether they were going to turn up at all. 23rd Dec - I requested another set be sent out to me OR a refund provided. I assumed something must have happened with the post. That was when I started to receive rude, patronising messages back. Up until this point communication had been good. All the blame was put on Royal Mail and I was accused of trying to keep the product and receive a refund. I was told to wait 6 working days because this person's royal mail contact had said that's how long it was taking to deliver first class post. I was also told that she would only be able to raise a missing item case 10 working days after she posted it with royal mail. As a business with insurance I really didn't understand how this was being made into my problem. I said I would wait and get back in touch to let them know if they never turned up and if I would need a refund. 29th Dec - the product arrived. 31st Dec - I went to contact the person I had been speaking to in order to let them know they had arrived and I would be keeping them. This person has blocked me on Facebook. If they had never arrived I would not have been able to ask for a refund. They have also made it so that I cannot leave an honest review on their Facebook page. The products are fantastic and they have brilliant reviews for what they offer. I feel sorry for the bakery as a business and hope that the abysmal attitude of one individual is not representative of the business as a whole. In the interest of keeping this constructive, I would recommend that anything they advertise as being delivered in time for Christmas is posted prior to 18th December and tracked, to preempt postage delays for the time of year (particularly when orders are taken in November). This would also provide clarity with the tracking for the customer and for the bakery. Or if there are known issues the bakery need to let their customers know. Especially when they have paid in advance. I would also encourage them to work on their customer service skills and how they interact with customers. Because of my experience I would not recommend them to others and I will not be ordering from them again.
Jan 18th, 2022