The Arches Rental Apartments

I recently had a delightful stay at the Arches apartment, thanks to the impeccable service provided by Laura and Charlotte. The beautiful apartment had all the necessary amenities for a comfortable stay, and its perfect location allowed me to easily explore the city. Throughout my stay, Laura and Charlotte were exceptionally helpful and accommodating, ensuring that all my needs were met and promptly addressing any queries I had. Their friendly and professional conduct made a huge difference, and I would highly recommend the Arches apartment to anyone seeking a fantastic accommodation option in the area. My sincere gratitude to Laura and Charlotte for making my stay an unforgettable experience!
Apr 24th, 2023

Amazing experience! Fully functional and well secured place! Charlotte and team were always responsive and able to solve any problems in an apartment. We will definitely recommend to our friends
Feb 17th, 2023

It was very lovely staying at The Arches. Really enjoyed & will never forget the days we spent there! Last but not the least, Management is very helpful & amazing!
Jan 26th, 2023

Weve had the pleasure of attending two Christmas celebrations at The Arches and it is without a doubt the most friendly and family like experience youre ever likely to have in this type of accommodation. The management team do nothing but make you feel welcome and the facilities are quite literally quality. Couldnt recommend enough
Dec 6th, 2022

Marketed as a luxury apartment but lacks many essentials - No utility bills sent for anyone in the building. Whats our unit and standing charge for electricity and gas? No idea. How much are we paying for water and heating, again no idea. For some residents, its been 11 months like this, for us since we moved in May update from Friday is we should be receiving one soon. - Very high council tax band if you have the 2-bed flat, be prepared to pay 230 a month (Same as the average 3-bedroom house) - The hot-water exchange fails daily for us trying to have a warm shower in the morning? Youll likely have to get out and restart it manually. - Poor construction our floors are un-even; weve had electrical problems in both bathrooms and have had to have every plug socket in the apartment replaced the work is often done by contractors who leave behind damage to the apartment and mess - No landscaping was undertaken until last week, meaning the communal outdoor spaces were covered in weeds, patchy grass etc. - Residents often leave dog mess around not taking advantage of the dog waste bins - Unmanned front desk although theres a reception desk, its not manned leading to difficulties with receiving large parcels and a reliance on calling the office. - Lack of on-site security although not essential, it feels highly unusual for a building like this not to have on-site security or staff out of hours. Instead, the current security will drive by, do a small patrol around the building and leave after 2 hours. - proximity to student halls means there's a lot of loud late-night activity, and a lot of NOS canisters/balloons Underpinning this is poor communication from management that unfortunately over-promise -- Update --- We've just been contacted by the Arches staff today out of the blue and unsolicited, to ask if we wanted to terminate our contract just before the Christmas holidays citing these google reviews from a month ago. It feels very unwelcoming and tone deaf to get a message like that from your home, as we haven't asked to leave and it feels very much - if you don't like it, you can leave. We've only shared our grievances, bad reviews are a chance for constructive criticism and should be welcomed. I've also not received any emails or messages from Helen McMurray, Customer Experience Manager at Cortland yet. Dogs have now also been banned from communal areas without any communication about timelines -------
Dec 14th, 2022