Merlin Wharf Apartments

Love living here, no issues!
Apr 24th, 2023

Nice accommodation very nice staff, especially security
Mar 24th, 2023

Been living here for the past 7 months now and overall its a really great place. The on site staff are always kind, friendly and helpful with any situation. It is well situated just on the corner of the city centre so it has great access everywhere. Temperature control is quiet good and normally I dont have the need to turn on the heating. Some cons and I why I dont give 5 stars is because the Wi-Fi is sufficient but you could always get an external source. Also insurance her can be a bit more expensive for some reason. Picky one but because the windows are full height the blinds are not enough to cover the light in the morning.
Mar 22nd, 2023

Mar 9th, 2023

I have called to try and book a viewing of this place and I can easily say this has been the worst costumer service I have received. Firstly, I called and the phone was picked by Tom which immediately had a rude tone but I am not someone to judge how someones day might be going so I just decided to go on and asked if it was possible to know more about the flats (I know two undergraduate students that live there). He immediately asked me if I was a student and I said yes, later asked if I was an undergraduate student and I said yes so he said we dont rent to undergraduates and turned off the phone while I tried to ask something else. This was already annoying enough but I decided to call again as I wanted to ask if my boyfriend who is not an undergraduate student could rent it instead as we wanted to move in together. When he picked the call again, he just kept saying that he doesnt rent to undergraduate students until I had to ask him to please let me speak. As soon as he finally lets me ask the question, he started asking me what does my boyfriend work at and what is his annual income. After, told me to tell my boyfriend to call. How is it possible that I had to insist so much to ask a simple question just because he felt extremely entitled to speak to me anyhow just because I am an undergraduate student. I have never had this type of costumer service and I believe that he wouldnt have spoken to me this way if this was a face to face costumer service. I would also like to add the fact that when I asked him if there is someone above him who I could speak to he answered just no. So I asked if he owns the place or has the highest management role and he said no again. Again, proceeded to tell me I cant speak with anyone else. What type of service is this? As a student (who also works 20 hours per week on costumer service) I can assure that this was embarrassing.
Mar 8th, 2023