Glenlea Surgery

I think Glenlea surgery is improving. It is still hard to get an appointment, but much easier than it was a few years ago. It's great that you are told where you are in the queue when waiting to speak to a receptionist. If you call at the right times you can pretty much always get an appointment - at least that's my experience recently. Definitely big improvements!
Apr 24th, 2023

Been here twice. All the staff Ive seen have been great and always running on time. Thanks for really understanding my fear of needles :)
Mar 20th, 2023

The practice is amazing but just a bit of extra appreciation for Miella, she is so professional and speak to patients with empathy and treats patients fairly, every experience I have had with her on the phone has always gone above and beyond, I feel very comfortable discussing personal information with this lady and although I have never met her I believe she deserves a lot of credit for the amazing lady she is, thank you for all your help it doesn't go unnoticed. Danielle Stansfield.
Mar 6th, 2023

Called today three times and tried to book an appointment. First time the answering machine said that their surgery experiencing a high volume and they will not be able to deal with my query now, asked to call late. Second time I called about 11:40 and was 17 in the queue. I was waiting about 30 minutes to speak with operator and she said they dont have empty slots and asked to call in 20 minutes as they clean the system after 12:00 and probably I will manage to book an appointment. Third time I called and it was the same no one answered the phone except answering machine which said again that they cannot help me. Fourth time I called and it was the same I couldnt get even an advise! So disappointed! This is inappropriate! On NHS website they write advises like with these symptoms you have to see your GP asap in real life its impossible to book an appointment!!! Horrible service! Will highly NOT RECOMMEND !
Feb 24th, 2023

I sent a message to the surgery, to say my repeat prescription was due over the Christmas period and could they please do it early for me, so that I was covered... Nothing! So I've had to order when I am supposed to and now I am left without medication... Brilliant work! It's all gone downhill since Dr Lee retired. The doctors are still in hiding, but still don't fulfill their roles properly!!! I only have faith in one doctor there, but sadly she's part time... I'll be looking for another surgery in the New Year.
Dec 27th, 2022