Copleys Property Management

Positive: Professionalism, Quality, Responsiveness, Value
Apr 26th, 2022

Jan 29th, 2022

Really couldnt be any worse if they tried. I have rented a property from them for the past 3 years, and for at least 2 years of this we have been asking them to fix structural issues with the property - a window which leaks every time it rains heavily, and extremely bad damp (so bad that we cant use one bedroom as a bedroom anymore). Photos attached. They have consistently ignored emails about these issues, or said that they would do things to sort it, then didnt. They say they will call me, then dont. I am told by staff that they cant do anything but will pass my emails on to Bill - I have never once actually heard from this legendary Bill, but I believe he is a director of the company, William Swordy. They have refused to give me a contact address for the landlord, which is illegal. Today I got so fed up with 2 years + of chasing them that I have reported them to the council. When I told this to Amanda on the phone she said I would have done that months ago if I were you. So in summary, so bad that even their own staff think they should be reported. Oh and just noticed that amongst the many 1 star reviews for this property, the handful of 5 stars are almost definitely fake - Zoe Pearson for one is a director of the company.
Oct 29th, 2021

Today I suppose to have viewing to one the property and I didn't receive any confirmation message or email. So I decided to call them and one of the officers for this agency said to me I am afraid that you are not scheduled for today. I said to her how I know the time if I am not on the list. I told her that is not my fault, and I want to have viewing today as it should be arranged. She said I can't but I can arrange for next week. I told her to let me speak to her manager but she said he is out and will come after 12 pm. I have asked her who is responsible for this property she said anyone and refused to give me information. Poor communication with people and thanks God to let me know that before I rent property with them because I will not deal with someone didn't respect his responsibility.
Feb 19th, 2020

They forgot my appointment and they lied to me saying they called me the morning of my appointment to confirm, but (allegedly!) my phone was off. Bloody lie!!! The women who was supposed to meet me had told me they would call and therefore I kept an eye on my phone... It was on all day!!! As they did not call I decided to call and ask if someone will come and meet me at the property. Same women. She said there is nothing on her schedule and then lied they tried to reach me! Even if they called and my phone was off (which it was not!) why didn't I receive a notification that someone called me? Or a mailbox message??? Is she from 1990 or what? Never heard of mailbox or call notification messages for mobiles when she made up her lie? I wasted 12 to come from another city for this viewing.
Nov 11th, 2019