The Plastic People

Great online buying experience, all cut to exact size and very well packaged - would recommend to all and will use again, thank you
Jan 1st, 2023

Very poor customer service - placed an order on the 30th of November, now on the 14th Dec and being lied to about them being in touch. I've had 1 email stating about a delay but now they're stating that they have lost the picture for reference in my order and they had email me to ask for it. Wouldn't use this company again. Appalling customer service.
Dec 21st, 2022

Got here eventually! Ordered on the 15th of November with an estimated delivery of the 25th of November. After chasing, I received the order on the 30th of November. The order was cut to the wrong size, so the company confirmed they would send a replacement cut correctly. Another couple of weeks and after chasing again I received the order on the 14th of December. Quality product but unreliable and slow service.
Dec 10th, 2022

Happy to take your money for goods purchased, but very slow to deliver. They kept missing the promised delivery date and it was only through contacting them that you would get an update and an apology. No problems with the quality, but they have plenty of other competitors that I will be using in the future.
Nov 28th, 2022

Unfortunately have to echo some of the negative the comments of a few people here. Ordered in advance, booked time off, but also anticipated a bit of a delay. Got told via email on the day of delivery that my order would be another week. Replied to make sure the order was delivered on a day I was home and received a response telling me that the delivery would be delayed another week. I replied saying there was no need for this, but no one responded. I had to follow up via phone after hearing nothing a week later and was told I'd be called back. Never happened. Called the next day after 12pm and was told that my order would be looked into. 3 hours later I called again just to try and find where my order was only to be told it was waiting to be dispatched. Because of these delays I received my order nearly two weeks after the original delivery date and so my project is still ongoing. The quality of the product is excellent, especially for the price, but I have no idea why customer service is so poor. There was no explanation, no compensation and seemingly a distinct lack of concern. I understand delays and the difficulties business face, but it seems little trouble to me to follow up on orders that customers have paid for and in some cases arranged leave from work to carry out projects. Unlike others I won't give a single star rating solely based on delivery times & customer service, but it was a poor experience and I hope Plastic People work to improve as their pricing and products are very competitive.
Nov 11th, 2022