Bright Horizons Leeds Day Nursery and Preschool

My child attended when he was 15 months old and stayed for about a year. Being a first time mum I did not notice all the red flags but 3 years later I realise there were lots of them and I have this guilt that my child and other children weren't looked well after so I feel the need to post a review. A few times when I would drop my child there was a baby about the age of 6 months who would be crying on the floor and no one came to hold him. I even saw a member of staff walking over the baby to access the other side of the room. When I would pick up my child he had very red eyes which staff said he had been sobbing on and off but that was every day for a year. When I would drive past the nursery on a week end my child would start crying uncontrollably and looking back he looked quite traumatised just looking at the nursery. Also a few times I had doubts that he wasn't happy there so I looked through the door after dropping him off and saw a member of staff violently throw my child's legs as t straighten them and sit it down then aggressively put a toy in front of him. I don't think something horrible happened to my child but I do believe children are left to cry it out and not much care is given by the staff.
Feb 14th, 2023

Nov 26th, 2022

Absolutely THE BEST! My son attended this nursery from 6mo until school time. He loved going there and made many friends along the way. Staff ( on all levels) is super professional, caring and listens to parents and kids. If not moving further and changing job location , my second son would go there too!
Sep 27th, 2022

Not best experience for us but decent nursery. I think they have a very one size fits it all process when children as so different and have such different needs. Staff appears to be involved into looking after the children but i think the higher management makes things a little difficult. I felt like they were rushing us into the settling process, that they arent aware of the developmental/ emotional needs of the kids ( but i might be wrong, thats just how i felt). Maybe its a. Good nursery for bigger kids but for infants/ toddler not so much. I also noticed random things like no socket covers, over used sippy cups for new babies ( is just 1 a sippy cup), some late replies for fairly important queries etc. One good thing, the staff looks to care about the babies ( within their professional limits because it is a job after all) but not really impressed and surprised of the high ratings.
May 5th, 2022

Me and my son love this nursery, being a first time parent and being in lockdown I was so worried but hes adapted very well hes always so happy to go the team especially Nicola. I feel they are passionate, caring and all for child development. Communication is great, all staff are very friendly nothing is too much trouble. Im happy with the level of care Theo receives when hes not with his mum. Big thanks to Fiona, Nicola and Natalie for all the reassurance and great care to Theo.
Dec 9th, 2021