Dewsbury Road Community Hub

A previous review states that their customer service is great. I beg to differ. I've just returned from a very stressful visit where the staff was very dismissive and ignorant. They don't even know what the centre is called or what the centre used to be called. I had an appointment with Mr. Zuber Daji for 10am. I arrived at 9:40 and entered the building, the address having been on my referral letter. I asked for Mr. Daji and was told that there was no-one of that name at the centre. I asked whether the centre was called "Dewsbury One Stop" or "One Stop Shop". The answer was NO. I asked whether the centre had previously been called One Stop Shop; again it was NO. I told the reception staff that my appointment was to do with diet and health, and was informed that the centre had nothing to do with health - they need to read their signage outside the building - because HEALTH is listed. The staff weren't particularly helpful and I was made to feel a bit foolish. There was no other centre along Dewsbury Road that matched my instructions so I came home. I missed my appointment, which I NEVER do. Fortunately, Mr Zuber Daji phoned me just after 10 o'clock and we had a short consultation over the phone. I returned to the centre and produced my referral letter for the staff to read. The manager of the building came out and told me that she had been told I was asking for "George"! How does that sound like Mr. Daji? Surely, any competent person would ask reception if they'd heard the name correctly, as there was no-one called George in the building, so would they check. I was made to feel I was at fault because I'd asked for someone who didn't exist! AND - it turned out that the centre was originally called "One Stop Shop". Non of the three personnel I spoke with couldn't make the connection that I was actually in THE RIGHT PLACE. They need a renewal in Customer Service practice and also be aware of what services the centre offers. I would have given NO stars but the form doesn't allow me to. Kathryn Smith.
Feb 25th, 2023

Wet but convenient had everything I needed
Jan 13th, 2022

Dec 8th, 2021

Very good
Sep 19th, 2021

A member of staff at this hub was extremely rude and horrible to me once over forgetting to return a pen to a desk a relative of my mine had just passed away so remembering to return a pen wasn't on the top of my priorities and it was just before Christmas so this member of staff made my Christmas even more rubbish that year because of the way in which they spoke to me it was still in the same building this pen all they had to do was walk across the room and take it back to the desk where I'd borrowed it from I wish I'd made a complaint all those years ago but nothing probably would of happened as an outcome of my complaint anyway only two stars because some members of staff are helpful this was about eight years ago so hopefully the member of staff has left now I treat staff with respect so it would be nice if all members of staff would treat me with respect this was a lot of years ago so hopefully service has improved since then no excuse for poor customer service if they're having a bad day they shouldn't be taking out on members of the public who need to access the service.
Dec 20th, 2021