Optima Legal

If I could give this company negative stars I would. I was sent a cheque in January but with the incorrect name. I have then spent the last 3 months chasing this cheque be re-sent to the correct name. I have spoken to 10 plus customer service agents who are always useless. Avoid avoid avoid this company at all costs, they are scammers.
May 1st, 2023

A horrible, horrible company who repeatedly made mistakes - and continue to make them - for our remortgage. We did not choose to use them but were automatically assigned them by the lender Halifax. Optima take no accountability for their mistakes and do not seem to care at all how much stress and grief they cause. No one responds to requests for updates, no flexibility or help is given. We will be making complaints.
May 1st, 2023

Do not under any circumstances use Optima Legal. Their lack of communication will leave you incredibly frustrated as they make even the simplest of cases an arduous journey. It's impossible to speak to anyone on the phone, their tracking portal is clunky, and messaging Optima is slow and like talking to a brick wall. Save yourself weeks of annoyance by going to a decent conveyancer.
May 1st, 2023

Even for free, don't use Optima. Pathetic, robotic and you'll never be able to speak to an agent.
Apr 30th, 2023

Sadly I agree with all the other previous reviews - in hindsight I should have insisted on using somebody else. Took weeks and weeks of calling, emails and general time wasting before we got our completion date set. They have taken a really exciting time for my partner and myself and turned it into a really stressful and frustrating experience. Avoid at all costs - there would be on stars if I could help it.
Apr 30th, 2023