itsu

The staff personnel has always been super friendly and charming. Unfortunately I'm giving a 1 star to their sushi, and particularly because the fish we've been enjoying as part of the different sets - has not been fresh at times. 1 out of 2 times, sometimes 2 out of 3 times the fish within any set we take might have a wasted bad smell, which is very unpleasant and sad. It has been happening like that for the past 2 years I believe, and we thought at the beginning it was only a temporary issue within their logistical supply chain. However it's still happening. And so I please ask the leadership team to make sure this has been taken care of. Thank you.
Apr 29th, 2023

Vegetarian options: Very few selections and over priced for what you get. No dairy milk alternatives. I was very surprised and disappointed.
May 3rd, 2023

May 3rd, 2023

Great customer service! Many thanks to the lovely Hadara for her great service. She is so friendly and her customers service is so lovely!
Apr 30th, 2023

Vegetarian options: Yes Wheelchair accessibility: Big double doors and a very open plan seating area so easy to navigate a wheelchair
Apr 30th, 2023