Insomnia Coffee Company

Mar 16th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Mar 2nd, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Feb 15th, 2023

Nice place
Jan 2nd, 2023

I dont normally write reviews but there was a member of staff named PAUL who was very unprofessional and rude, normally Id excuse this behaviour but today was the second time me and my friend experienced this. He used no manners whatsoever when i myself was being very polite but didnt receive even a please or thank you, he just said the price of the drink, that itself being in a size large which i did not ask for so I had to correct him. No apology just silence and said 3.55 after i tapped my card didnt receive a thank you as any normal person in hospitality would. I myself have worked at a till with customers and its standard procedure to be polite and not rude the way we were treated today. On a previous occasion, we purchased something from the cafe to sit down and eat and had a drink from before in our hands that we bought from a different shop, he very rudely said to us that we cant drink that here since we didnt purchase it from their cafe. I explained that we purchased something else from your cafe thats why we are sat down eating that with our own drink and he said we are not allowed to sip the other drink but we can have it on the table which i found very weird, so we just left them on the table but I find the rule of being able to have a drink on the table of a coffee shop and not being able to sip it very bizzare. I find it shocking how you allow employees like Paul to work there, some training on customer service is needed for himself.
Feb 17th, 2023