Lloyds Bank

Mar 13th, 2023

Excellent. All processes professional and safe . I feel well represented and comfortable. But registration on app is a personal nightmare. I was definitely born before apps .
Jan 15th, 2023

I recently transferred funds via this branch. The branch provided me with a receipt of this transaction, however no money was transferred when I checked my statement later. This was also agreed by the people I was trying to pay. I visited this branch today to try speaking to someone why this has happened. No one gave me an explanation. I asked them to try writing down an explanation but they didn't. All of a sudden, a middle-aged woman with short hair wearing glasses around 5'8 shouted at me to ask me to get out of the branch and shut up. She claimed she was the manager. I was polite and quiet throughout my entire visit at this branch. During this situation, there were two other members of staff, both male, one was blonde and white, the other had brown skin and a beard. They did not interject and watched the entire situation without challenging this bullying and harrassement. The entire experience was horrifying, humiliating, and degrading. I have been a Lloyds customer for more than 10 years. After today's experience, I will be closing my Lloyds accounts and moving my money to another bank as soon as possible. For anyone who has managed to reach this far, I also urge you to consider if you have ever witnessed or experienced poor or rude service from Lloyds. If yes, there are many competitive and friendly banks out there who would be more than happy to serve you as a new customer.
Dec 17th, 2022

Been coming to this bank since I first got a back account in high school. Staff have always been polite and gave quality service. I bank I can always rely on.
Dec 4th, 2022

I been visited this branch as convenient to me at this time and location where I was. This staff, particularly this old lady is such nasty and behave so awkward . Why she as bank staff want to judge type of bank operation which is most suitable to me, as inappropriate because she think so ??? She behave so badly to other customer in front of me in rude way as well, only because he had difficulty to understand her. Such dissatisfied and disappointed from her bad behaviour.
Oct 31st, 2022