Halifax

Jul 26th, 2022

I use to work at HBO then, I know how we treat our customer with almost respect and regards. this branch needed customer service training, they are so rude and lazy. you have to wait for 30 mins just deposit money. arrogant set off people.
Jan 25th, 2020

Mar 10th, 2019

This morning I went to the King Edward Street due to having problems with my credit card! After been made to wait over 10 minutes because the arrogant girl on the front desk was speaking to some man about nothing which was work related! I finally got served. I informed this girl that my credit card had been declined. I had reason to believe this was because I had not updated my new address with Halifax, a statement was returned in the post after been sent to my old address. Her reply was 'it won't be that'. All she said to do was to phone the number on the back of my credit card to get the card sorted! She did stay I can still use my card to get money out, she was wrong about this as it for declined again after attempting to wiuthdraw money. I spoke to an advisor from Halifax contact centre who was much more informative and helpful. And what a surprise the card was declined due to the returned statement! Therefore, I was right and the advisor told me I was wrong even though it was infect her who was wrong! Poorly trained & even worse customer service! Coaching and feedback is recommended to prevent this happening again!
Dec 12th, 2018

Apr 10th, 2018