Halfords - Leeds Meadow Lane

Wanted to initially put no stars, but it wouldn't let me post this until I had selected at least 1 star. I arranged an appointment through customer service. Carried my bicycle wheel on the bus and when I arrived on time, the engineer told me they were not taking any bikes in for repair at this current time. Wasting my time and effort that could have been spent arranging an appointment and taking my wheel elsewhere to be fixed. On leaving I told the engineer 'You need to let admin know' and he said they apparently do, but they book people in regardless and waste their time. The worst customer service I have ever encountered.
May 1st, 2023

Halfords leeds was fantastic. Especially Dan. He kept me updated on the delay with my bike. And made sure I got the bike I wanted. Cheers Dan
Apr 26th, 2023

I was looked after by a amazing lady called pat . Pat couldn't of done anymore . She made the purchase easy she served me with a loving smile . I felt she was more of a Auntie pat . Amazing woman . A credit to halfords .
Apr 17th, 2023

I dont know the brothers name but the Sikh lad in Halfords was very helpful. I recently had the pleasure of receiving exceptional service. He truly went above and beyond to ensure that my needs were met, and I am grateful for his outstanding efforts. What impressed me most was his willingness to go out of his way to help me. Not only did he exceed my expectations, but with a positive attitude and a genuine desire to help. Overall, I cannot recommend the brother highly enough. If you are looking for someone who will go out of their way to provide exceptional service, look no further.
Apr 14th, 2023

I would 100% recommend this store. Met three staff here and they were all wonderful. Pat was a superb customer care advisor and Adam, the manager was also great. A special shout to Danny the bike mechanic who I had a fantastic chat with whilst he was sorting out my order. They all went well over the expected level of service one could expect. Bought a bike online and went to pick up to be advised that it wasn't in stock but they had a show bike and would provide discount on it. The discount was very good and they threw in some accessories. Danny/Adam spent a while trying to source me a bike helmet that would fit my massive cranium, and when they couldn't they showed me the website of their sister company that had some in stock, and then made up my order with another accessory with extra value! I was very happy. Thankyou very much for this wonderful customer experience. See you soon.
Apr 11th, 2023