Eleanor Nursing & Social Care - Head Office

Feb 6th, 2023

Jan 30th, 2023

Why would a person using cold water in the weather under -4 degrees to wash an elderly man, what has my dad done to Eleanor to providing me this service? giving unprofessional service not professional trained, no knowledge of hygiene, my old man has been going to hospital in and out because the UTI from bad hygiene by using same fannel over the body without washing and no point complaining to office because nobody will do anything always covering up and lied to service users, please dont be the next victim, if I can I wish I dont need to give one star because they dont deserve any.
Dec 17th, 2022

Been a carer with eleanor for over a year and I have to say how much I loved it its more than a job it means the world to me the office staff are always helpfull and always there when we need them one of the best jobs I'm sure I be here for 15 more years thank you
Aug 1st, 2022

Worked here as a care co-ordinater for a couple months and working here made me realise I would NEVER get any care company to care for any one I know! There are some amazing carers who love their job and are amazing at what they do, However with Eleanor care there are only a handful of great carers. The way some carers spoke to their coordinators were disgusting and vile, no home training or manners you could clearly see they only got this job for quick money and to take advantage of the elderly. I've had to deal with cases of carers stealing money from clients, physically abusing them, not turning up to their visits leading to clients not taking important medication, falling asleep in clients home with dementia leading them to wonder off into the street unsupervised, Carers making elderly patients film TikToks for them in their own home and the list just goes on. However the cherry on the cake is the management who continuously allow this to happen and turn a blind eye and not give a care in the world for their clients, carers or us staff in the office dealing with all this mess. When i first got this job i had no coordinating experience but was reassured i will get training so i felt confident however this wasn't the case, On my first day i was sat at my desk given no support or any training from anyone apart from 1 of my colleagues who taught the basics and then was made to learn as i go which is extremely dangerous and irresponsible considering this is an extremely important role considering there are literally peoples lives on my hands. however Eleanor care do not care as long as the money is coming in for them. Management give you little support, come in late or sometimes don't even come in at all leaving us coordinators stressed and end up leaving work extremely late. Since then i have found out things are getting worse and multiple staff have resigned. Whatever you do please do not get this company to look after anyone you know and if you are already with Eleanor care please change your care company immediately as any of your loved ones might not be getting the care they need to receive or could be getting abused. Eleanor care only care about their money and nothing else.
Jan 18th, 2023