Watson Fuels (Ledbury)

Apr 26th, 2023

Totally useless supplier. Failed to deliver oil on day promised ( Boiler Juice).No contact from Watson. When I queried where the oil was I was told by a very disinterested employee the the driver had attended but our tank was too full to receive the ordered oil and that I should have checked this before ordering. It of course transpired that the driver had gone to the wrong addressor so he claimed. No apology of course from Watson Fuels, or indeed from Boiler Juice. Finally got oil a week late. Of course plenty of room in the tank. It would be different if the oil was free but these companies have, for some reason, managed to double the price of heating oil in two years. Yet another of the great benefits of taking back control
Mar 28th, 2023

ordered thro the Boilerjuice site 09/03/23 and given delivery date of 23/03/23, they didnt show up or contact me, I managed to get to them and response was slow and laboured eventually he said we can deliver TOMORROW, to which I replied no you won't Ive waited in all day for guys like you that never show or have the courtesy to tell me why. so I went back to Boilerjuice site and cancelled the order, its getting the norm these days had my money since 9th= 14 days but cant deliver as per quote legally the contract says within 10 days before 22/03. they didnt comply, so I expect to hear all the soft tale excuses
Mar 24th, 2023

Awful awful experience with this company, I paid in advance, I was severely warned not to use this company by many other villagers due to unreliability but I did order due to a 25 discount - NOT worth it! They email you constantly telling you a date of delivery and then dont turn up and then email to tell you Its been re- routed, then they email you again and exactly the same happens. Your inbox is full of Watsons emails and no oil!! Im now left with an elderly mum running out of oil. I tried to phone and there was a very long wait and then I was cut off when I finally got through. I will NEVER use this awful unreliable company ever again and warn others to avoid like the plague.
Mar 22nd, 2023

Absolutely terrible service. Ordered and paid on 21st February (way before the recent cold weather). Eventually had an email on 3rd March for delivery on 6th. Had various emails throughout the 6th then one to say it was being rerouted. Called them and they assured me it would be delivered in 48 hours. Called them every day from last Wednesday (8th) onwards. Got the same response - that I was on a priority delivery list. They did call me back yesterday to reassure me that it would be delivered today (15th March). They also called me twice this morning to confirm it would be delivered. Had various emails throughout the day giving delivery times. Then at 16:45 sent an email saying it had been re-routed and no answer when I tried calling. I have tried making complaints on their website and also via email, but no response. They are an utter shambles.
Mar 7th, 2023