WHSmith

Just called into WH Smith's Leatherhead. The store has new lighting so it's nice and bright, and was also lovely and warm. It is very well stocked with great range of books, magazines, games, toys and all types of stationery. Friendly, helpful staff as well. I'd recommend it!
Dec 23rd, 2022

I think, they need to change the staff to more friendlier people. We were asking for help and the lady didn't listen to our problem,because we accidentally scanned a item twice and instead of listen she pressed pay and Finish and we had to pay more then what it actually costed. The Lady was rude.
Aug 18th, 2021

Really bad customer service; Dark - no sufficient lighting?!? Very strange are they broken is the lighting like this for a reason? You cant actually look at products -this must affect your sales. Staff: Rude, unhelpful Once I walked in and there was nobody around.I walked to the back of the shop and there was one lady stocking shelves I asked her if someone could serve me at the till, her response was can you just use the self service?!? What if I was an elderly lady and didnt know how to use them? I was actually returning an item which is why I needed a human to serve me. She reluctantly came to help me. There is one particular lady who is always very abrupt and never smiles - definitely some Customer service training needed here. Theft potential: because your staff are never at the front of the shop, there is a high opportunity for people to steal items abs just walk out with no fuss.
Dec 17th, 2020

Excellent service
Mar 11th, 2020

Understaffed, but incredibly helpful, great variety of services and products.
Dec 13th, 2019