ADI Global Distribution - London

Friendly staff, always helpful. Always go that extra mile.
Feb 28th, 2023

I WENT TO ADI MITCHAM TODAY SIMPLY WITH OVER 1000.00 WORTH ORDER TO PLACE ON CCTV AND BURGLAR ALARM.I CALLED RUSSEL THE MANAGER BEFORE I WENT THERE AND ASKED HIM IF HE HAS ALL THESE PARTS AND HE CONFIRMED YES. GOING THERE FROM BROMLEY HAYES AND MET A COUNTER STAFF.I ASKED HIM IF HE CAN HELP TO SHOW SOME BRANDS,SO I CAN CHOOSE.HE SAID THAT "HE DOESNT KNOW ANYTHING ABOUT ANY OF THE PRODUCTS AND HE IS ONLY THERE TO HELP" I ASKED HIM, CAN I SEE RUSSEL OR OTHER MEMBER OF STAFF WHO CAN HELP ME.HE TOLD ME THAT THEY ARE BUSY.FINE OK,I CAN WAIT AND DID WAITH FOR EXACTLY ONE HOUR.I TOLD THE COUNTER STAFF,LOOK IM HERE TO SPEND MONEY FOR TWO DIFFERENT SYSTEM,CAN I SEE SOMEONE? AFTER I WAITED ONE HOUR.HE SIMPLY IGNORED AND TOLD ME THERE IS NO ONE HERE TO HELP,THEY ARE BUSY. I LEFT THE STORE WITH EMPTY HANDED AND OF COURSE ADI MITCHAM BRANCH ALSO LEFT THE OWNERS OF THE BUSINESS EMPTY HANDED BY REFUSING TO SERVE A CUSTOMER TODAY.I CALLED THE STORE AFTER I LEFT AND TOLD THEM THAT I WILL TELL ALL THESE TO TRUST PILOT.THEY TOLD ME ON THE PHONE,"DO WHAT EVER DO YOU THINK YOU WANT TO DO" I WOULD DEFINETELY WILL NEVER GO THERE AGAIN AND WILL TELL ALL MY ELECTRICIAN FRIENDS ABOUT THIS EXPERIENCE I HAD.NOW I SEPEND 1200.00 FOR SECURITY AND CCTV SYSTEM I BOUGHT ON AMAZON. I THOUGHT ADI WAS RESPECTFUL COMPANY BUT NOW I LOST MY RESPECT TO THIS STORE.I DONT KNOW HOW OTHER STORES BUT DEFINETELY MITCHAM BRANCH IS TOTALY EMPTY AT THE FRONT COUNTER.THEY SIMPLY ARE NOT HAPPY TO SERVE,WHICH YOU CAN TELL FROM THEIR FACE IMPRESSION TOO. I THINK IT IS SHAME
Oct 2nd, 2022

Very helpful, great service from Martin whilst our kit arrived from Leeds branch.
Sep 30th, 2022

Apr 24th, 2022

Aug 10th, 2021