Figges Marsh Surgery

The receptionist it's horrible, no manners or approach whatsoever. Called in the morning, waited 25 min for a call back and then she ask me my date of birth, just to answer give us a call tomorrow, sorry nah... I'm just had enough of this GP, just needed a visit with a doctor to book an specialist as I will need surgery soon. I feel so annoyed to pay this much NHS to get such a bad and late service all the time.... Totally Appalling
Apr 26th, 2023

Brilliant. Recently joined and have been able to get an urgent appointment when needed, was called back within the hour. The econsult feature is also great for routine issues. Reception staff are polite and helpful and their new patient process is very proactive on their behalf Updated to add: reception staff are extremely helpful, I was offered an appointment for my baby when I didnt even ask for one! Just as a contingency in case she became more poorly. Which I ended up needing to use. Doctors are brilliant too (have seen/spoken to 3) one of our results came back with something important, I was called twice and left voicemails and when I called back close to closing the doctor was kindly still able to get back to me and explained everything over the phone. Im so happy I have joined as I used to be with them years ago and wasnt happy with the service back then (~2012)
Apr 12th, 2023

Forever getting the correct information and having to wait nearly an hour each time to speak to a receptionist....... If they can't do their job correctly it must cause so many problems in there!
Apr 3rd, 2023

Pathetic
Mar 14th, 2023

I had a truly dreadful experience at Figges Marsh surgery. The level of neglect and unprofessionalism I encountered there was completely unacceptable. Not only were my symptoms ignored, but I also felt like I was constantly interrupted and not given the opportunity to fully explain my concerns. I vividly remember one specific incident where I was explaining to the doctor that I had chest pain for more than one year, and I'm lifting my shirt to show her the blue and brown discolouration on my chest and she was rolling her eyes and saying "it's okay" As a patient, I expect to be taken seriously and to receive proper care and attention from my healthcare provider. The staff seemed uninterested in hearing what I had to say, and instead seemed more focused on getting me out of the door as quickly as possible. They were dismissive of my symptoms and failed to provide me with the proper care and attention that I needed. To make matters worse, I was constantly passed around between different doctors and nurses, which made it difficult to establish any kind of rapport or continuity of care. The appointments felt rushed, and I felt like I was not given enough time to fully explain my symptoms and concerns. Not only were my physical symptoms ignored, but I was also advised that my mental health was the problem and I should concentrate on that instead. It's such a shame that I've been paying my taxes all these years to be treated in such a neglectful manner. As a patient, I deserve to be heard and to receive proper care and attention from my healthcare provider, and that was not the case at this surgery. Overall, I would strongly advise against seeking care at Figges Marsh surgery. The level of neglect and unprofessionalism I experienced there was completely unacceptable, and I hope that this review helps other patients to avoid the same experience
Mar 12th, 2023