Wickes Kitchens and Bathrooms

Horrible experience and disgusting customer service, be careful if you chose to have your kitchen designed by Wickes. At Wickes Battersea location they showed a great effort to close the deal but when order confirmed it was delivered with missing items, Wickes Battersea said they cant advise on this matter. I called customer service to report two items missing, not only one as the delivery man reported ( Gold handles and integrated Bin ) which they were available when I placed the order and paid as sales assistant Tahir Younes confirmed. Unfortunately over a month waiting now and still didnt receive the handles. And each time I call customer service they cant advise on anything as the order 7687385 is not under my name but under my partner. I am the one who paid, I am the one that went for the appointment and never been advised by the sales assistant to change the name of the design. Please be aware that I have received 5 times false text messages to my personal phone number confirming delivery dates and 5 times a day before delivery confirmation but all were a lie, misleading information, false promises. This experience has caused me a bad time at work as I requested 5 times days off to be available for the false delivery, ruined my kitchen refurbishment experience. End of all here is what goes wrong: 1- sales man Tahir Younes didnt think in advance to change the name of the design from my partner to mine, which could allowed customer service team to advise on the delivery. Not waiting until my partner to be finish work or a day off ti call and waste hours of our time changing our order. 2- items were available online and beautiful dream were sold. 3- kitchen reported delivered with 1 item missing only but I had ti check during the week to find out myself that also the Integrated bin also missing. 4- customer service has not intention to help, and were refusing to speak to me as the design/order wasnt under my name but under my partner, ( they could have advised that my partner can add my name maybe ) 5- promising and confirming deliver dates and times 5 times. I must say the product is good but the experience not worth of the money at all.
Apr 23rd, 2023

We had a disastrous experiencewith an incompetent seller named Tahir Younes. Initially he was mistaken about the meeting location, thinking it was at my flat instead at the shop. Upon arriving at theshop, he displayed arrogance, he was already nervous, unhappy as we arrived at the kitchen design meeting with some doubts about what to do (!). He used authoritarian language as "I will not design the kitchen for you today, this will not happen". He basically abruptly ended the meeting early, claiming he had another appointment. We took hours off at work for the meeting. Game over with Wickes Battersea from our side.
Mar 6th, 2023

Sent me a base kitchen cupboard without a top and 2 doors which didnt match. My fault we couldnt assemble them for a year-granted-no refund possible and they no longer do the range. What a waste of money. not to be trusted.
Oct 11th, 2022

Jul 10th, 2022

After having a shocking experience with a Wickes kitchen install in brighton I was apprehensive about giving this branch/company another try. I have to say the design process was a very pleasant experience. Nadir was very professional and informative. The fitter which Wickes provided was absolutely amazing.which I was very surprised about. Normally I have found these fitters require constant supervision however Emad was faultless and worked so hard. I do however have to agree with some of the previous comments. I have found it incredibly difficult to contact the design team once the install was underway. Supply issues left me trying to source my own oven and then trying to organise a refund for the oven purchased via Wickes and unused kitchen units has proven very difficult. It appears that once your assigned design consultant is on annual leave nobody can help you. Such a shame as otherwise this would have been a 5/5 review
Jun 29th, 2022