Chestnut Homes Ltd

Worst experience of our lives. House wasnt snagged properly, Sales advisor just wasnt interested, just fobbed us off to the most useless "Customer Care" person I have ever known. Took well over 12 weeks to sort problems which included, paintwork, patio doors not fitting, scratched kitchen units, kitchen sink scratched, slabs loose, bath scratched, light switches wired up wrong. Meant to be a dream move into a new home, Not a chance! Even after complaining to head office didnt hear a thing from them. Having spoken to neighbours, most people on the estate have suffered the same. All saying how useless and non helpful Customer Care woman is. Advice is to steer clear of these cowboys, real shame as could be a nice house. Service: Home building
Jan 23rd, 2023

Dec 26th, 2022

Positive: Professionalism, Quality, Responsiveness Service: Luxury home building
Dec 25th, 2022

This could have been a good 4-5 star review, as I think my home is great and have no issues with the building itself and the building snags/defects were a minimum. However, the drainage was shocking, after multiple complaints they finally investigated the issue, it turns out an access point located in my garden had been buried in and covered over with the turf, so in order to ensure the drains coming out of my house were working as they should the access point was dug out and a manhole cover put in. By doing this they of course dug up the lawn, installed the manhole, filled in and put some turf down. Unfortunately the hole was not filled in correctly and I now have dip in the ground where they had dug. Between March and November I continued to complain that the work was not done to a satisfactory standard, today I give up, I've been to B&Q and got the materials I need to fix it myself, in the end the stress just wasn't worth it. I'm so glad I'm actually out of the defects period now and thus never have to deal with their incompetence and general distain for their customers again! By all means buy a house from them if it suits your needs, but be forewarned they will act like you're a ghost if you have an issue with them and gaslight you when you tackle them about it.
Oct 27th, 2022

What an Alford (Awful) experience! What an Alford (Awful) experience! Had I taken the time to read the genuinely critical reviews on here, I would have steered clear of this company and their practices: Poor customer service from them lead to them taking a Reservation deposit on a property that they told me was secure for me while I completed the easy mover option for the purchase. But as with all these badly managed companies the customer comes last!!! Details were taken, forms sent to me appointments booked, mortgage paperwork completed and then a silly salesperson rings me to say Hiya, I have some bad news, we have taken a deposit on the plot you wanted ~ Are these people for real?? Get your company ethics in place, for the sake of your own reputation. Wasting peoples time is pointless. Why have options if your not going to follow them. Poor management definitely poor sales process and after reading some of the comments on here poor build quality!! Chestnut homes @ Bridgeways you have let yourselves down ~ Again by the sounds of it!
Aug 1st, 2022