Lisa Jay Hair Extensions

I came to Ellie to do my hair maintenance. I had another hair extensions work in. She told me my hair was too matted to do which is not the reason for complaint before this is used as a excuse The reason for complaint is the two rows she DID she put in wrong. Both of them. She took two rows out and didnt do all 4 which is understood as no time to do but thats not the complaint. The complaint is the two she did she put in wrong that theyre sticking out BADLY ( as you can see via the picture same on the other side too) . When I message about this and show them a video they offer to rectify it and was friendly. When I say I do not want to come into the salon and would want a refund they start making up excuses and saying This hasnt happened before ( I paid 50 pound for this I was there 25 mins ) then they started to call me rude out of no where when I havent been rude. I just asked for a refund as the hair she did put in was wrong and I didnt want to go back after that. Wasnt comfortable. In fairness that wasnt my fault. Seems to me they got angry because I asked for a refund and didnt want to come in thats when their whole attitude changed and started calling me rude 100% think they will make a excuse up for this complaint too but in fairness I have evidence of my messages. ( didnt receive refund )
Mar 29th, 2023

Jan 14th, 2023

Jul 19th, 2022

Jul 15th, 2022

My extensions look and feel amazing. Super friendly and welcoming staff.
Nov 16th, 2021