Lipscomb Abarth Canterbury

They looked after us
Dec 13th, 2022

I Traded in my PRISTINE Competizione for the Esseesse Model. On Collection of the Esseesse I was very disappointed to find a scuff on the rear quarter which was not there on viewing, also the car had not had a full valet/clean ( apart from tyre black) On getting the car home I noticed more quality issues, The passenger front wheel had been curbed, water mark on the driver seat, scuffs/scratches inside. Returned the car for improvements to be carried out. Now the car had been cleaned and on getting home I found the other 3 wheels had scuffs and scratches, the seat mark was still visible. I decided after the drivers door started rattling, the heat shield underneath rattling/buzzing and chips in the windscreen to return the car after only 12 days. Emails and photos were sent to Lipscomb throughout the 12 days, they knew I was not happy and wanted my PX back. On the morning that I was returning the car they called me to say "they had sold my car" They offered me a lift to the station or back to work. So I was left with no car and no money. It was only when I contacted citizen advice and wrote a letter of complaint did Lipscomb contact me with an offer over a week later! They would give me a run around on provision that I still buy the car after it had been in their workshop. I declined. After many many years of being a "valued customer" buying 4 new vehicles and 2 used plus servicing, I felt let down. Why wasn't the car fully examined and valeted before sale? Why wasn't I told they sold my car the day after I collected the new one? Why leave it till the day I was returning the car and left me high and dry? All along I have been the bad guy in all of this, because I refused to accept a car with many quality issues. Even with a letter to the after sales director I have not heard a thing. I did get my money back eventually though. My advice if you buy from Lipscomb. Get them to fully valet/clean BEFORE you view. Examine well and test drive, Get them to fix any quality issues BEFORE you part with your PX or hard earned cash! Will never use again.
Oct 15th, 2022

Very helpful staff and a pleasant experience throughout. Glad to take my car here for work, you feel you can really trust them and they understand the cars very well.
Oct 1st, 2022

Excellent service I would recommend a visit
Jul 27th, 2022

Absolutely terrific service from Carly - she knows everything there is to know about Abarths. Very friendly and knowledgable on the brand and the car I was looking at. Really pleased with my little red 124 spider
May 8th, 2022