Vindis Cambridge Service Centre - Volkswagen and KODA

Great service today for some recall work. The works were completed quicker than expected.
May 2nd, 2023

May 2nd, 2023

Very poor, awful. "No star" is not an option but it would be a better reflection. The place is literally in the middle of nowhere off A10 between Ely and Cambridge and hard to reach without a car. I booked in February 2023 but they could only offer me a slot in late March 2023. There was no flexibility about the dates and they gave me no options except to drop off the car for a whole day which is a great inconvenience for me (it curtailed my work day). But they promised on the phone that the advantage of leaving the car there is that all would be ready by the end of the day. I dropped the car off and had a relative drive me there and back. Despite leaving the car at 9am they only started working on it in later afternoon! The relative offered me a lift back but could not wait for me. I got there at 4pm and waited. At around 4:50 the car was finally ready and I they told me it failed the MOT. The main reason I agreed to drop it off for the whole day was because they said all would be done and it would be ready. If they had done it earlier, they would have fixed the MOT issue on time! It was awful, I was literally desperate as I had to rush back to Cambridge to pick my kids from after school club. They were highly adversarial (I would say rude and raised their voice) and suggested they could not give me the car unless I signed a waiver. I was on the verge of a breakdown stuck in the middle of nowhere, without a car and with my kids in Cambridge, their club closing. They seemed to have no understanding, they were rude and indifferent! I had to get the car despite the failed MOT but then I had to waste the next day as well to bring it back for the remaining repair again with the added complication of finding transport. It was nightmare! I am a busy NHS professional and (1) Half of my workday was compromised by gallivanting between Waterbeach and Cambridge. (2) they were rude and disorganised dropping the failed MOT on me while they were closing shop. I have been having my car MOT-ed there since 2016 but never again.
Apr 28th, 2023

Apr 20th, 2023

Apr 18th, 2023