Vets4Pets - Lancaster

Apr 18th, 2023

Marley was taken ill last week, I rang vets for pets at 8am and he was seen 35 minutes later. The vet was great but have to say a big thank you to the nurse Vikki she was present at the initial appointment and also at the follow-up. Marley is now back to his usual self. Would definitely recommend.
Apr 29th, 2023

Apr 22nd, 2023

Very good experience put my dog at ease both very kind to my pet just fantastic
Apr 22nd, 2023

We have owned Cairn Terriers for over forty years and joined Vets4Pets when Louise and Phyllis first started it and always received fantastic service. This started to change about eighteen months ago when a new management team took over. Nine months ago we took our 13 year old Cairn back after a lump which had had major surgery to remove it a year previously at a cost of over 1,000 started to grow back causing concern. The East European vet - never seen him before - was intent on one thing and one thing only, getting us to agree to major surgery which would remove the lump, including his tail, and would cost in the region of 3,000. No checks or examinations of the lump were made and when I mentioned an aspect of the previous year's biopsy he curtly said "forget about last year". We decided to wait as we did not wish to put a 13 year old through this kind of trauma without being sure. We have since visited another vet and found the lump is just a fatty one and does not need any attention. Our other nine year old Cairn was told a year ago on his regular examination that his teeth needed looking at and quoted 120 for anaesthetic and treatment. Several weeks later we received a text message to say he had been booked in for further dental work at a cost of in excess of 600. No previous notification or justification of this work was ever mentioned to us. The new vet has examined his teeth and advised that no treatment is required. We will not be returning to Vets4Pets after being a loyal customer for in excess of ten years. Thank you for your offer to talk about our experience with our two Cairn Terriers however, I don't think it would be of any help really. As in all relationships once 'trust' is lost it is difficult to move forward in a positive way.
Apr 19th, 2023