Warren James Jeweller's Lancaster

Quick service, good deals and friendly people
Mar 24th, 2023

ridiculous my back of my earring got stuck in my actual ear lobe and had to get it medically removed in a hospital. shocking
Mar 16th, 2023

Sep 18th, 2022

Went in browsing at wedding rings, ended up leaving with 2 beautiful rings for me and my partner. Helen is a credit to the store, really informative and will go above and beyond to help. Thank you again!! :)
Sep 4th, 2022

Worst customer service ever received, disappointed as love the stock. Gents if you thinking about buying earrings to your Mrs dont as even if its unworn, even if it's faulty they would not exchange, refound it. Bought a silver hoop earrings. When i got home i noticed that the lock is very loose and it would just fall out, looked faulty.The earrings never been worn for a minute, Tried to return with the receipts. The manager lady sad, she does not think its faulty so cant do anything. She showed me the one one display but refused to give me the one on display to have a look. She just kept saying its all like that.(if they are i dont think they should be sold) Other 2 staff was just staring at me and did not even sad good when i left with my little daughter. I came from Windermere to return the earrings and i left with a form i can fill up to the head office. No refund, no exchange, could not even have a look of the others were really like that. Felt looked down on by staff and bad experience overall.
Feb 28th, 2023