Hello Student Accommodation, 77-81 Penny Street

This is a great agency with wonderful qualities and great service I am satisfied
Mar 12th, 2023

Nov 6th, 2022

Jun 19th, 2022

I've lived in Hello Student accommodation for the past four years (the same room!) and it is a home away from home for sure. Key things I like about this place: - Location: central city location, shopping centre and restaurants on your doorstep. Friendly, safe city. Few minutes walk to the train station, RLI Hospital, the canal, Williamson Park and night life like Dalton Rooms Sugarhouse. - Transport: the bus stop (George St) is right outside my accommodation which has regular buses direct to campus (10 to 15min journey). - Security: secure entrance, CCTV cameras, recently improved office timings to provide 24 hours/7 days a week service - The Office: the current team are honestly wonderful, professional and caring. They receive your postage/letters - you pick up at your convenience. They hold regular little events or offer treats/perks to celebrate occasions e.g. valentines day, pancake day, Christmas, Chinese NY and recently left some thoughtful wellbeing treats in our flat. Any maintenance issues are sorted out swiftly by the care taker who does a brilliant job. The customer service advisors are so lovely, they go the extra mile to support the students and I am so grateful. - My room/flat: I live in a 'standard ensuite' room with a total of 8 rooms in my flat and a shared kitchen with two fridges/freezers and 1 hob. My room looks just like the one in the images on google. Good size, single bed, shower ensuite. The kitchen/living area is really nice, my view is overlooking the city centre, lovely glass windows, TV, sofa area and if I ever have guests over they always walk in and say 'wow!'. - Clean facilities: weekly cleaning schedule and excellent standard of maintenance - Summer holidays: I keep my stuff in my room over summers, which is SO convenient for someone who lives miles away from Lancaster and felt reassured that my stuff will be safe. Useful for people who need longer rent contracts for their courses. - COVID: When first lockdown happened, Hello Student were one of the very few accommodations that refunded students who returned home for their remaining rent. That just shows they put their students above their business in times of need and they offered this kind gesture without us having to ask. This year they had flexible contracts available and reduced contract lengths for those who needed it. Overall, my experience with Hello Student this academic year has been brilliant. Thank you
Apr 26th, 2022

Jan 22nd, 2022