NatWest

After 45 years with Nat West, a visit to this branch has persuaded me to switch, despite the fact that I love the app. I dont visit very often but have always been irritated by the floating staff who operate some kind of triage system which is totally OTT. This is not A&E!! I would far rather be in a queue so I could see how far I was from being seen. On the first day I went in, when I was finally attended to, I was told, admittedly apologetically, that it would take around half an hour to make 2 BACS payments. The assistant was very pleasant but I had to do one payment and come back the following day, as I had popped out in my lunch hour and needed to get back to work. I went back the following day to make the second payment. However, the payment was rejected so I went back a third day and, although I may have been partially at fault for the error, when I queried the process they had used, the male assistant was really defensive and almost aggressive, saying in front of anyone in the open area who cared to listen: You had the opportunity to check all the details. You should have noticed that (the wrong account was debited). I dont need humiliating by some jumped up bank clerk. Im moving my money elsewhere.
Mar 12th, 2023

Was told they don't count money at the cash desk . Then the cashier made 3 transactional mistakes . Machines also didn't accept Scottish notes.
Feb 21st, 2023

Really frustrating and unhelpful, I've recently set up a new bank account for a community. The staff are unable to help and direct me to a telephone number who then tell me to visit my local branch. The machines haven't worked on my last 3 visits and there's usually a 10-20 minute wait as they don't have enough staff.
Jan 17th, 2023

Typical Nat West. Useless bank and clueless staff.
Jan 11th, 2023

Jan 31st, 2022