Thistle Hyde Park - Kensington Gardens

The stay was awful. We were here for 3 days, first of all, the rooms are very small, but also very cold. We were in the accessible room, and the showerhead was way too high, we were also unable to adjust the seat because there was limescale, there is no body wash, we had to use the hand soap, with no place to put it in the shower. It was also very dirty, the bathroom door, the carpet and the curtains were stained. The elevator was too cramped for a wheelchair to fit properly without having the person moving a bit around. Second of all, the time we tried to order room service half of the menu was unavailable. They also called 30 minutes after we put in our order to say the vegetarian meal couldnt be brought up as they put meat in it instead of falafels (the option for vegetarian people available on the menu). They ended up delivering the other meal an hour after the order was placed. After cleaning one of our access cards was taken with absolutely no reason. The quality of the wifi was poor. This is definitely not a 4-star hotel.
May 3rd, 2023

Apr 29th, 2023

Mixed feelings about this hotel. Overall, the hotel itself is nice and the rooms are clean, comfortable, and a good size. The location isnt ideal in my opinion - it seems to be a little out of the way and mostly residential. I had a hard time finding stuff to do within walking distance. The staff was by far the worst part of my experience here - everyone was extremely confused, very disorganized, and incredibly slow moving. If I had been told that it had been everyones first day (not just at this job, but at any job period), I would not at all have been surprised. This wasnt just my experience, but I observed the same thing with other guests as well.
Apr 29th, 2023

Sm men rena rum, helt ok frukost, ligger bra vid Queens way tunnelbanestationen. (Translated by Google) Small but clean rooms, perfectly ok breakfast, well located by the Queens way tube station. Rooms: Sm men rena.
Apr 23rd, 2023

Apr 21st, 2023