Queens Head, Troutbeck

Chamber Rating
-
Michelle Hobson
May 1st, 2023 -
Jill Ritson
May 1st, 2023 -
Jane Barry
Apr 29th, 2023 -
Paul Sager
Apr 26th, 2023 -
Sarah Woodall
Apr 30th, 2023
Contact Info
- (153) 943-2404
Questions & Answers
Q What is the phone number for Queens Head, Troutbeck?
A The phone number for Queens Head, Troutbeck is: (153) 943-2404.
Q Where is Queens Head, Troutbeck located?
A Queens Head, Troutbeck is located at Town Head, Lakes, eng LA23 1PW
Q What is the internet address for Queens Head, Troutbeck?
A The website (URL) for Queens Head, Troutbeck is: https://queensheadtroutbeck.pub/
Q How is Queens Head, Troutbeck rated?
A Queens Head, Troutbeck has a 4.6 Star Rating from 1196 reviewers.
Ratings and Reviews
Queens Head, Troutbeck
Overall Rating
Overall Rating
( 1196 Reviews )
Michelle Hobson on Google

Jill Ritson on Google

Jane Barry on Google
Food & drinks: Wide selection of beers, drinks and food.
Allergies catered for and a great selection for humans and dogs.
Noteworthy details: Totally dog friendly. Food at whatever meal well presented and good value.
A lovely ambience and great staff. Nothing too much trouble.

Paul Sager on Google

Sarah Woodall on Google
Absolutely diabolical customer service, which has put a downer on our entire experience.
We have dined here on previous visits and would have planned to dine here again in the future....but not now. I fully understand the premises will probably think it's only 3 people and only an 80-100 ish loss, but maybe this will make others think twice before deciding to dine here too.
Such a shame that the staff are lacking common decency.
I can however highly recommend the Badger Bar who, even without a booking, managed to squeeze us in and accommodate us and we had such a fantastic roast beef dinner!
Following the owners response....
As stated in my review, which you have clearly not taken the time to read properly.
1. A number of your staff did notice us stood outside. It was because they had clearly seen us as to why we decided to leave. Especially when one looked at their watch and decided they would rather leave us out in the rain then let us stand in the dry for 2 minutes.
2. At no point when the door was opened were we asked to come inside. The words 'We don't open until 12pm' were spoken and that is the only response we received, followed by the door being closed. Another reason we decided to leave.
3. We arrived on time to be seated at 12pm. If we had arrived after that time we would have actually been late for our booking.
4. Why would I look to see what time on social media you open when we had a table booked at 12pm and arrived for that time. I'm not going to think 'I best check their opening times incase they don't open until 12.30pm when we had a table booked. I believe most people would arrive a few minutes early for their table rather then being late.
Unfortunately, on this occasion you have shown a poor level of customer service and empathy and having the attitude of 'Well they're early so they can wait' is not a good mind set for neither a business, nor as a person in this industry.
It is also such a shame that you believe putting the blame on us is the correct way to deal with a complaint.