The Mansell Road Practice

Thats GP is joke, my wife have problem with back she can not wolk, doctor give her strong pain killer, for continue need to contact with gp, on reception lady said you need to bring document to gp and my wife with strong pain going to gp with that and there receptionist said we cant open the door for you you need go to home and call to us, where is Sens ? I will make complain for that lady.
Apr 24th, 2023

The medical equivalent of a baby babbling: they must understand their own coos but we certainly dont. Ironic to call this a practice considering how disorganised it is. I wish I could give 0.
Apr 15th, 2023

Rude and horrible staff. They have no decency and dont clean any surfaces nor equipment.
Apr 2nd, 2023

I am so disappointed with this surgery which has been my surgery for over 25 years. It has declined terribly in the last years, and there is no need for this to be the case if small care is taken in front of house process and procedures. 1. There is no felt care for the patient to book to arrive or to wait the reception and queuing is appalling. With no eye contact care or warmth. 3. The signage and process to the entrance is all by "command" follow the rules. "Do not enter" "only use the intercom" "don't use the intercom to book appointments" this is more akin to a high security prison rather than a local GP. 4. Doctors are too quick to wave you away, rather than truly listen and investigate what may or may not be going on with your body. And this results in returning to the surgery or going to A&E. 5. The use of masks is STILL mandatory in 2023 when this is not even mandatory at hospitals. Doesn't make sense and is uncomfortable both for staff and patients when risk is low. I understand that the CCG and the local practice work together with the rules of operations, how to book etc however the practice can significantly improve souch if the experience and for some reason choose not to. Overall the surgery is very clean, (and empty! ) And the quality of the nursing, and nursing practice in my experience is excellent. However the reception entrance and care needs a complete rethink from a patient perspective. It is a real shame as this was and still could be a good surgery however local management needs to step up and make changes
Apr 30th, 2023

This review will probably fall on deaf ears due to the incompetency of seemingly everyone at the Mansell Road practice, but I want people to see. Firstly, starting from the bottom up; the receptionists never fail to leave me completely and utterly dumbfounded. The level of disrespect and low customer care from them is repulsive, they should ideally be fired but that wont happen as there is no system that genuinely carries out checks on such things. I dont know who the receptionists are and why they behave in such a manner, but they are aware, and I can only pray theyre reading as they hide behind their computers as they do with their telephones. Repugnant attitudes from every one of their mouths, the practice has gone to pot since Dr. Jenkins was there, the people who currently work there are the worst Ive ever spoken to, and Im confident in the fact that theyve received no level of training whatsoever. I can only pray in the coming years that there is an overhaul of the GP system in this country and the workers are left unemployed as they deserve for exhibiting such poor attitude when dealing with vulnerable people who simply need help when calling their local practice. In regard to the actual doctors, they too ensure that they come without an ounce of care (SIOBHAN STAPLETON) and Ive spoken to a great deal of patients regarding with issue now. The practice will be shut down at some point.
Dec 29th, 2022