The Authentic Kitchen Co Ltd

Absolutely thrilled with our new kitchen! Jay listened to what we wanted and after a couple of tweaks we got the perfect design with a hidden cooker hood and so much more cupboard space than we had before! The quality is excellent and Neil who fitted it is a perfectionist and complete professional, always keen to ensure we were totally happy! Thanks to Nicky too for her prompt replies and actions to any queries!! Jay and Nicky make a formidable team and just want to convey our thanks and appreciation of credit where it is due! Would not hesitate to recommend!
Mar 19th, 2023

Jay and his team have made buying a new kitchen a pleasure. The quality of the kitchen, the workmanship and the attention to detail is outstanding. Jay and Nikki run a great team, from Jays very first visit to our home everything happened when they said it would. Jay listened to how we used our kitchen and his design works perfectly. Every member of their team cared about what they were doing and it shows in the finished kitchen. We would highly recommend them.
Mar 8th, 2023

Feb 18th, 2022

Jay's design was excellent .The finished kitchen looks wonderful. All fixtures and fittings are of a high quality. Installation went like clockwork and after care could not be faulted. We would definitely recommend Authentic Kitchens .
Jul 1st, 2021

Similar to a previous poor review, we too had a totally horrendous experience with the owner and director of this kitchen company, Jay. I have never left a review for anything before, ever, but felt absolutely compelled to do so on this occasion. I have left it just over a week before posting this review as I wanted to see if our reaction was just, and it is. Our first and second appointments with Jay were fine, we were happy with the kitchen designs as they they looked really good. We arranged a third appointment to finalise the last few details, to pay a deposit and to book in a date for work to commence. At the second appointment with Jay we made a number of alterations, including the removal of some items and addition of others. This meant Jay had to send us a revised quote. We obviously expected the quote to reflect the changes but were surprised that it had increased as much as it had. With no individual items priced within the quote it was difficult to work out where the additional cost had come from. At the third appointment we simply wanted to understand a breakdown of the quote and why it had gone up by so much. We had no intention of changing anything. We believed it would be the different choice of quartz but again, we were just seeking clarity. Jay instantly became irritated, extremely aggressive and started raising his voice. He was confrontational, unbelievably rude, condescending, patronising and very disrespectful. At one point he threw his folder down on the worktop and said forget it, just forget it. At no point had we made any personal comments or made any accusations. This was a completely unacceptable, irrational and bizarre response to a very simple and normal question that any customer would ask. My husband and I were totally shocked and couldnt believe this was happening. I walked out in tears closely followed by my furious husband. The only silver lining to this very dark cloud is that we, thankfully, had this experience before we purchased a 45,000 kitchen from him and not afterwards. A traumatic and truly appalling experience.
Aug 9th, 2020