Windridge Pharmacy (Avicenna Partner)

I attend a surgery in Knowle and require multiple repeat prescriptions. Ive signed up for the repeat service online and it says to allow 3 working days. Prescriptions were never availible so i have gradually increased the window i give to assist busy staff in getting ot ready however, now at 7 working days, they are never ready. Staff offer no apologies and request patients to come back or wait 20 mins. Additionally I queued for a prescription from the doctor sent down for my husband same day several days ago. Again not ready and 6 other customers were told the same whilst i was in the building. For such an important shop the service is unacceptable and potentially putting vulnerable people at risk.
Apr 28th, 2023

Prescriptions are never ready! Always having to wait? They do not answer the phone? Very inefficient!
Apr 28th, 2023

Prescription handed in and processed in 15 minutes. Impressed.
Dec 22nd, 2022

Waited in a 30 minute queue just to be told they will have my prescription in a hour - only to come back a hour later and there missing the ones I need urgently. I paid for it which I usually don't. Only for them to tell me after I paid they don't have the ones I need. I only went here as they were in stock here but not Dorridge. Avoid here If you have a choice. They haven't even got a phone number to call. What happened to here it used to be so good now its gone to absolute.......Avoid!!!
Dec 22nd, 2022

Getting worse. Feel sorry for the Staff who are seemingly doing their best. Needs a good Manager to manage this Establishment and get it back to the excellent standard of service that it once was. What is the reason for it's decline?
Dec 11th, 2022