Enterprise Car & Van Hire - Park Lane

I reserved a van rental at this branch and was refused the rental due to not having a credit card and failing their internal address checks. As a result of this, I had to spend 190 for another last-minute rental with another company and also spend extra hours due to the delay. I was told by staff at the branch a refund for the denied rental would be sent to my account within 5 working days. This has not occurred after a month of waiting and 5 attempts to contact them and get this sorted. The branch itself has no signal, no wifi and therefore is not easy to operate in. This experience was in stark contrast to the last rental with Enterprise in Reading, which went very smoothly. I don't understand how the same customer, with a loyalty account and a perfect first rental can be denied another at a different branch. Last time I use them
Apr 13th, 2023

Your Extortion Team are trying to screw me out of nearly 10k for your defective car claiming we crashed it! We would have noticed if we crashed it don't you think? The car had full insurance and we did nothing to it before it broke down. You have no proof that we damaged the car - because we didn't do it. So instead you are trying to threaten and bully us into paying through threatening letters from solicitors trying to get a settlement. Why don't you put that on your advertising?
Mar 27th, 2023

Michael and Will were extremely friendly and helpful. Overall service was great! The location was a bit hard to find as it was in the very far back of the parking lot.
Feb 4th, 2023

(Translated by Google) Good (Original) Bien
Jan 31st, 2023

Very good
Jan 12th, 2023