The Belgravia Surgery

May 2nd, 2023

I was really disappointed with this practice, especially as someone who is, thankfully, usually healthy and very rarely requires medical help. Firstly, the phones werent being answered until 8:20, despite the practice being open from 8. The receptionist was polite and helpful- I asked for a phone consult with a GP. I was given a triage appointment with an ANP. I was extremely disappointed with the consultation with the ANP. The nurse was very unsympathetic and unprofessional, discussing how she was also ill and managed to make it into work. She was very belittling of my concerns. I had waited over 5 days for my illness to resolve by itself and had been advised by members of my family and friendship group who are doctors to contact the GP at the stage, so I felt I was being sensible. However, this ANP was unfortunately patronising in regards to this fact. Following this consultation, I will no longer be using their services and will be changing practice as soon as possible. I know how good a GP service can be and unfortunately this individual has hugely let the practice down on this occasion. I also feel that an online appointments system, which many GP practices are now adopting, would alleviate many patients frustrations in regards to getting an appointment.
Mar 12th, 2023

5:00 on a Friday afternoon and NO-ONE is answering the telephone!
Mar 10th, 2023

Feb 23rd, 2023

Belgravia Surgery has been our family's surgery for over 25 years, if not longer. They have looked after us over the years and even when things don't go to plan, they have endeavoured to sort things out. My parents have complicated medical histories and they have been very prompt and professional in their care and service. Nobody or no service is perfect, especially with the state of the NHS currently, but the team at Belgravia are doing their best and it shows. The current admin team are on the whole knowledgeable, friendly and willing to help. Thanks Belgravia Surgery. From The Patels
Jan 11th, 2023